Law Enforcement Officer - PSIRA - Vehicle Tracking - AA/EE - Cape Town

SUMMARY:
Law Enforcement Officer - PSIRA - Vehicle Tracking - AA/EE - Cape Town

POSITION INFO:

Law Enforcement Liaison Officer – PSIRA - Vehicle Tracking - AA/EE - Cape Town

Introduction: Company is seeking a dedicated Law Enforcement Liaison Officer to strengthen our operations in the recovery of stolen and hijacked vehicles. The successful candidate will play a critical role in achieving recovery targets while fostering strong relationships with law enforcement and private security partners.

Minimum Requirements

• Matric (Grade 12) or equivalent qualification.
• Minimum 5 years’ law enforcement or private security (PSI) experience.
• Strong knowledge of SAPS operations.
• Solid understanding of Criminal Law and the Criminal Procedure Act.
• Knowledge of Western Cape demographics.
• Willingness to travel, work shifts, weekends, and public holidays.
• Driver’s licence and own reliable transport.
• Excellent verbal and written communication.
• Computer literacy | PSIRA Grade C registration.
• Firearm competency (handgun for business purposes).
• Armed Response certification.
• Advantageous : Operational experience in physical tracking of vehicles.

Operational Activities:

• Recover stolen or hijacked vehicles.
• Implement Company’s vehicle recovery processes to enhance efficiency.
• Act as a point of contact between Company’s Emergency Control Centre and law enforcement/PSI partners.
• Co-ordinate and attend all activations and verifications.
• Request SAPS or PSI assistance during crime or safety activations.
• Adhere to crime scene management protocols.
• Maintain working knowledge of the stolen vehicle recovery ecosystem, SAPS protocols, and the Criminal Procedure Act.
• Testify in court when required.
• Ensure vehicle safeguarding and repatriation protocols are followed.
• Apply knowledge of missing person protocols (SAPS 55).
• Compile recovery statements and documentation in line with SOPs.
• Adhere to Company’s post-recovery and non-recovery processes.

Customer Experience & Service Delivery:

• Uphold professionalism and customer engagement protocols.
• Assist customers with vehicle repatriation at SAPS safeguarding units.
• Provide guidance on recovery processes | Escalate customer queries promptly.
• Communicate effectively with all stakeholders | Identify customer needs and pain points.
• Provide feedback to internal teams | Projects & Continuous Improvement
• Analyse stolen vehicle tactics and modus operandi.
• Record findings and insights systematically.
• Recommend and implement recovery and service improvements.
• Develop and lead initiatives to enhance departmental functioning.
• Partner with external stakeholders on specialized recovery plans.
• Attend training and development aligned with IDP and departmental objectives.
• Provide training to external partners and law enforcement when needed.

Compliance:

• Adhere to company policies, PSIRA regulations, and the Firearms Control Act.
• Ensure data protection and confidentiality.
• Maintain accurate record-keeping (statements, firearm bookings, reports).
• Report theft, losses, or damage to company assets.
• Uphold professional standards in uniform, vehicles, and conduct.
• Stay updated on relevant security sector legislation and Company’s products/services.

Stakeholder Engagement:

• Build and maintain strong relationships with law enforcement, PSIs, and other stakeholders.
• Foster cross-functional collaboration within Company.
• Represent Company at industry-related events.
• Develop new partnerships and alliances.
• Implement processes to measure and improve partner and customer satisfaction.

Benefits: Medical Aid | Provident Fund | Company Vehicle | Petrol Card | 17 Days Annual Leave