Lead Customer Technical Service Specialist

Recruiter:

MECS Africa

Job Ref:

JHB008992/SK

Date posted:

Wednesday, November 17, 2021

Location:

Saudi Arabia, United Arab Emirates

SUMMARY:
Our client in Saudi Arabia is looking for a Lead Customer Technical Service Specialist to join their team.

POSITION INFO:
Job Description

This position has the primary responsibilities of providing leadership and direction to MRC by functioning as the Voice of the Customer to MRC Can/Auto Sheet Value Stream and the Voice of MRC Business to our customers.
He should establish cooperative relationships with customers and Maaden Rolling Mill production facilities.
The incumbent is responsible to visit assigned customer locations to provide technical service on a routine basis, during product trials, and to support issue investigation.
Function as the single point of accountability for all complaints from assigned customer locations.
Support metrics for customer satisfaction feedback.
Improve operational performance of the Can/Automotive Technical Services team by being aware of the Voice of the Business.

Responsibilities

Report, Investigate and monitor near misses / incidents in area of control, conduct and participate in all activities relating removal of hazards in your work area.
Provide an open means by which subordinates / sub-contractors can communicate safety concerns, when possible action the items and when not ensure these are passed to personnel / sections for further actions.
Assist with the continual improvement of the Quality System by implementing and participating in process improvement initiatives in relative areas.
Responsible for providing field technical services to can production plants in a specific geographic region to achieve maximum customer satisfaction
Develop effective and respectable relationship with the plant personnel that allows for open and honest communication during times of harmony and times of contention
Provide MRC with adequate market intelligence around customer activities, growth, local market conditions, customer’s customer, competition etc
Work in full cooperation with MRC sales, solutions centers, technical, productions centers and customer service to present a full team approach to the customers
Design, lead and execute joint cost saving projects at the customer locations
Maintain team measureable for Voice of the customer (VOC), Voice of the Business (VOB), safety, project work etc
Ensure allocated customer accounts have their complaints finalised within 20 days from receiving samples. This includes corrective action and claim settlements
Ensure full through understanding is gained of MRC processes from cast house to pack line
Quickly and fairly manage quality claim issues to satisfaction of both the customer and MRC

Experience & Qualifications

Bachelor''s degree in Metallurgy Engineering or equivalent field with knowledge in metallurgy, materials science/engineering.
10 years relevant experience for bachelor’s candidate and 5 years for master’s candidate in an industrial R&D/development environment or working in aluminium or related industry.
8 years’ experience in developing metallurgical practices for both heat treatable and non-heat treatable aluminium alloys is a plus."
Specific experience related to aluminium products for applications Beverage Can or Automotive products would be a distinct advantage.
Experience in Scanning electron microscope (SEM) and Optical Microscope.
Thorough understanding of materials development and production techniques as it relates to aluminium sheet production.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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