SUMMARY:
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POSITION INFO:
Responsibilities:
Network Uptime and Availability:
- Maintain stable and resilient video and data infrastructure
- Implement and monitor IP, satellite, and CDN delivery networks
- Configure and optimize distribution workflows for live and VOD
- Assist in architecture design, execute builds and test new solutions
- Manage observability tools, alerts and escalation procedures
- Support contract SLAs, troubleshoot links and track uptime metrics
- Maintain redundancy, encryption and operational documentation
- Drive creation and adoption of operational processes and SOPs
- Lead by example in Agile ceremonies (stand-ups, retrospectives, sprint planning)
- Foster continuous process improvement within the team
- Ensure subordinates and contractors actively participate in Agile workflows
Distribution Performance:
- Consistent broadcast-standard delivery and QoS compliance
Implementation and Optimization:
- Timely deployment of network upgrades and optimizations
Monitoring and Incident Response:
- Low MTTR and proactive issue resolution
Vendor and Telco Management:
- Smooth collaboration with telcos, satellite and CDN providers
Risk and Compliance:
- Secure, redundant infrastructure with proper failovers
Agile Process:
- Consistent participation in Agile ceremonies and improvement cycles
Network Implementation:
- Deploy and maintain global IP and hybrid video networks aligned with design specifications
- Network deployments and changes executed on schedule with zero unplanned downtime
- Configuration standards and documentation maintained 100% up to date
- Change success rate > 98% with rollback plans validated
Distribution Support:
- Ensure efficient delivery of live and on-demand content via CDN, IP and satellite
- 99.5% service uptime across all live feeds
- Latency maintained within < 5 seconds end-to-end for OTT delivery (or within platform SLA)
- 100% of scheduled live events delivered to broadcast QoS standards
Telco and Satellite Coordination:
- Support uplink chains, bonded cellular and leased circuits for contribution and distribution
- Link uptime > 99.9%
- All faults escalated within 15 minutes and resolved or mitigated within agreed SLA
- Monthly SLA reports submitted on time with < 2% data discrepancy
Monitoring and QoS:
- Operate observability platforms; ensure latency and packet-loss metrics within SLA
- MTTR < 15 minutes for critical incidents
- 100% of live channels actively monitored with real-time alerting
- QoS metrics (latency, packet loss, jitter) within defined SLA thresholds for > 98% of streams
R&D Support:
- Assist in testing and documenting new transmission methods (e.g. 5G, LEO / MEO)
- Minimum 1 technology pilot or proof-of-concept completed annually
- Test results documented and presented to technical management
- Identified pilots deliver measurable performance or cost improvement
Security and Compliance:
- Apply encryption, VPN and secure transit policies; maintain audit readiness
- Zero critical vulnerabilities in annual audit reports
- All network configurations and credentials managed according to security policy
- Incident response actions documented and verified during quarterly review
Tooling and Automation:
- Use and refine scripts, templates and network automation tools for repeatable deployments
- ? 80% of recurring network tasks automated or templated
- Automation scripts version-controlled and peer-reviewed
- Measurable reduction in manual configuration errors over time
Documentation and Process Management:
- Keep network diagrams, configuration archives, and SOPs current and version-controlled
- Create and maintain operational process documentation
- Drive adoption of standardized processes across team members and contractors
- Documentation updated within 48 hours of any change.
- Quarterly audits show 100% configuration traceability.
- Weekly status and incident reports submitted on time and complete
- Operational processes documented and reviewed quarterly
- Team process compliance measured at >90% in monthly audits
People and Collaboration:
- Provide guidance and technical support to Network and Distribution Engineers
- Collaborate closely with Broadcast, DevOps, and Product teams to ensure seamless delivery
- Promote shared ownership of infrastructure uptime and problem resolution
- Participate in training, peer reviews, and cross-team learning sessions
- Drive creation, documentation, and adoption of operational processes and procedures for team members
- Lead Agile ceremonies and ensure active participation from subordinates and contractors
- Facilitate continuous improvement through regular retrospectives and process refinement
- Mentor team members in operational best practices and agile methodologies
- Contribute to the identification and testing of new distribution technologies
- Participate in R&D initiatives with cloud, CDN, and satellite partners
- Recommend optimizations to improve cost efficiency, latency and resilience
- Consistent collaboration with adjacent technical teams
- Completion of training and certification plans
- Documented knowledge-sharing and technical presentations per quarter
- 100% participation rate in Agile ceremonies from direct reports
- Quarterly process improvement initiatives documented and implemented
- Team adoption rate of new operational processes > 90% within 1 sprint
- 100% of team members actively participating in Agile ceremonies
- New operational processes documented within 2 weeks of identification
- Process adoption measured and reviewed quarterly with >90% compliance
- Retrospective action items tracked and completed within agreed timeframes
- At least one process improvement or pilot test completed annually
- Demonstrated cost or performance gains per review cycle
- At least one improvement or pilot test completed annually
- Demonstrated cost or performance gains per review cycle
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