SUMMARY:
The hotel is a luxury boutique hospitality and wedding destination situated in the Natal Midlands.
Guided by a commitment to serenity, wellness, and excellence, the hotel offers a premium guest experience across accommodation, dining, weddings, and events.
POSITION INFO:
Requirements:
- 5–8 years’ luxury wedding and events coordination experience
- Experience in hotels, wedding venues, or destination hospitality
- Proven experience managing high-end weddings/events
- Team leadership experience
- Strong operational and planning capability
- Excellent communication and client management skills
- Ability to manage multiple events simultaneously
- Boutique or luxury hospitality experience advantageous
- Conference/event exposure advantageous
Working Hours
This is a senior operational role requiring flexibility, including weekends, public holidays, peak wedding periods, and on-site leadership during events.
About the Role
The Lead Wedding & Events Coordinator will lead the Wedding & Events Coordination team, ensuring the seamless planning and delivery of weddings and events from post-sale handover through to completion.
The department manages approximately 75 weddings per year, operating in a high-volume luxury environment.
This role leads a team of three coordinators, ensuring strong workflow management, accountability, consistency, and service excellence.
The position suits a calm, organised, guest-focused events professional with strong luxury wedding experience and leadership ability in a premium hospitality environment.
The role reports directly to the Head of Events and works closely with operations, accommodation, food & beverage, culinary, and suppliers to ensure flawless execution.
The ideal candidate is:
- Professional, calm, confident, and guest-focused
- Strong in luxury wedding and event coordination
- Highly organised and detail-oriented
- Able to manage multiple events simultaneously
- A natural leader and team mentor
- Solution-driven and calm under pressure
- Strong in client relationship management
- Experienced in supplier coordination and venue operations
- Passionate about service excellence and consistency
Duties:
- Lead and manage a team of 3 Wedding & Events Coordinators
- Oversee workflow, event allocation, timelines, and planning schedules
- Manage the full post-sale wedding journey from handover to completion
- Conduct client meetings, planning sessions, and coordination timelines
- Ensure venue readiness, setup standards, and operational execution
- Coordinate suppliers, logistics, and event delivery requirements
- Act as escalation point for client concerns and service recovery
- Maintain strong guest experience and service standards
- Support revenue growth through upselling, upgrades, and payment follow-ups
- Ensure timely post-event account closure and administration
- Work closely with all operational departments for seamless delivery
- Monitor client feedback, reviews, and service performance
- Provide reporting and recommendations for continuous improvement
