Our Client is the leading digital performance company, specialising in financial services. We have international opportunities within our group and pride ourselves on ensuring ROI and measurable results for their clients, across the digital landscape, which sets them apart from our competitors.
There is no run of the mill, cookie cutter, in the box thinkers at OUR CLIENT. They have unmatched, online experience and Their company comprises of dedicated professionals. They are all about high levels of performance, constantly striving to be the leaders in our field.
• Job Responsibilities
o Develop and execute data-driven digital strategies that will enhance the consumer journey and experience through website form testing
o Testing of client call centre with an objective of improving how clients are working on the leads
o Identify opportunities and make recommendations to add value to the quality assurance service provided.
o Sharing information in different ways to increase internal stakeholders understanding
o Checking accuracy of reports and records
o Completing various CRM administrative duties to enable channel managers to activate campaigns quicker
o Expected to report back on lead source quality on a weekly and monthly basis
o *Additional responsibilities as required
• Job Requirements
o 2 - 3 years working experience as a Quality Assurer within the Short Term Insurance space within the Banking/Financial Services Industry
o Able to work well under time constraints, possesses a strong detail-orientation and solid organizational skills
o Strong presentation skills and comfort level in presenting to senior management.
• Skill, Abilities & Other Attributes
o Experience with Excel, Word, PowerPoint
o Must be Highly Skilled in various testing methodologies (UI Testing, Client Call Centre Testing, API testing)
o Able to interpret data and drive actionable insights
o High attention to detail
o Take ownership for the changes briefed. (communicate, get up, discuss, follow-up)
o Proactive approach in other parts of the business in learning the product side of the side
o Comfortable in a fast paced, changing environment
o Strong verbal and written communication skills
o Relevant tertiary degree / diploma
o Must be Highly Skilled in various testing methodologies (UI Testing, Client Call Centre Testing, API testing)
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