Learnership: Contact Centre NQF 3

Recruiter:

iSON Xperiences

Job Ref:

CC00122

Date posted:

Tuesday, September 21, 2021

Location:

Midrand, South Africa

Salary:

Negotiable

SUMMARY:
:

Job Purpose

A customer service agent offers assistance to customers either telephonically, via email or face to face. They use the knowledge obtained to investigate and solve client queries.

Key Responsibilities:

To maintain customer satisfaction and improve customer exp...

POSITION INFO:
:
Job Purpose

A customer service agent offers assistance to customers either telephonically, via email or face to face. They use the knowledge obtained to investigate and solve client queries.

Key Responsibilities:
- To maintain customer satisfaction and improve customer experience.
- Meet the specific market related SLAs for inbound customer service Contact Centre, mailboxes and social media queries.
Core Responsibility:
- Effectively and efficiently apply problem solving skills, product, company, and system knowledge to achieve first time resolution with the clientâ??s query or request.
- Follow up on the progress of queries or requests that could not be resolved, first time, within SLAâ??s or priority of the query.
- Achieve an inbound service level (80% of calls answered within 20 seconds) of 80% and over
- Maintain a 5% or lower abandonment rate
- Respond to an email received through the mailboxes within a day
- Respond to any social media queries or MD Desk emails within an hour
:
Successful Candidates must meet the following Requirement:
- Be between the ages of 18 - 29
- Be in possession of a valid Matric Certificate (Grade 12)
Required Skills:
- Good Communication Skills
- Attention to detail
- Conflict management
- Professionalism
Â

Stipend Amount:Â R6000 monthlyÂ

Learnership Location:Â Midrand, GautengÂ

Application Closing Date:Â 26 September 2021

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Learnership: Contact Centre NQF 3

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