Learnership: Contact Centre NQF 3

SUMMARY:
:

Job Purpose

A customer service agent offers assistance to customers either telephonically, via email or face to face. They use the knowledge obtained to investigate and solve client queries.

Key Responsibilities:

• To maintain customer satisfaction and improve customer exp...
  
  

  POSITION INFO:
  :

  Job Purpose

  
  A customer service agent offers assistance to customers either telephonically, via email or face to face. They use the knowledge obtained to investigate and solve client queries.

  
  Key Responsibilities:

  • To maintain customer satisfaction and improve customer experience.
  • Meet the specific market related SLAs for inbound customer service Contact Centre, mailboxes and social media queries.

  
  Core Responsibility:

  • Effectively and efficiently apply problem solving skills, product, company, and system knowledge to achieve first time resolution with the clientâ??s query or request.
  • Follow up on the progress of queries or requests that could not be resolved, first time, within SLAâ??s or priority of the query.
  • Achieve an inbound service level (80% of calls answered within 20 seconds) of 80% and over
  • Maintain a 5% or lower abandonment rate
  • Respond to an email received through the mailboxes within a day
  • Respond to any social media queries or MD Desk emails within an hour
  :

  Successful Candidates must meet the following Requirement:

  • Be between the ages of 18 - 29
  • Be in possession of a valid Matric Certificate (Grade 12)

  
  Required Skills:

  • Good Communication Skills
  • Attention to detail
  • Conflict management
  • Professionalism

   

  Stipend Amount: R6000 monthly 

  Learnership Location: Midrand, Gauteng 

  Application Closing Date: 26 September 2021

  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

  ---

   

  New users - Upload your CV

  Existing users - Login here