Learnership: Technical Support NQF 4

SUMMARY:
The Role:

Altron People Solutions focuses on empowering South Africaâ??s unemployed youth with Learnership and Internship opportunities.

A Learnership is a structured lea...

POSITION INFO:
The Role:

Altron People Solutions focuses on empowering South Africaâ??s unemployed youth with Learnership and Internship opportunities.

A Learnership is a structured learning program for gaining knowledge and practical skills in the workplace leading to a qualification, registered on the National Qualification Framework.

The duration of a Learnership/Internship is twelve months.

 

Successful candidate will be responsible for:

Help Desk support to oversee and maintain the company and client computer hardware and software systems.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Applicants who meet the following minimum criteria will qualify to apply:

• Be a South African citizen by birth (All races can apply)
• Be between the ages of 18-29
• Candidate must be in possession of a valid National Senior Certificate 
• Candidate must have a clear criminal record and credit record 
• Be presentable and have good English communication and interpersonal skills
• Candidate must not be employed or studying full time 
• Proficient at MS Word, MS Outlook, MS Excel, MS PowerPoint.
• IT Technical background would be advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.