Legal Support Manager

Recruiter:

Good Help Recruitment

Job Ref:

JHB000047/NP

Date posted:

Friday, August 26, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

JOB SUMMARY:
A leading global Law firm which with offices in over 6 Countries is currently seeking a Legal Support Manager for their Sandton office. The main focus will be to ensure the Hub Leaders and legal support teams meet the demands of the firm and its clients. This role will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the strategic and operational day-to-day management of the Hub leaders, Practice Assistants, Legal Services Assistants and Administrative Assistants; and will be the main point of contact for ensuring operational excellence. They will work closely with all members of the team focusing on understanding the business and practice needs and work with the Head of Workplace Services and Legal Support and fee earners to strategically design and deliver appropriately resourced administrative support services and deliver exceptional client service.

JOB DESCRIPTION:

Duties and Responsibilities
People Management

Manage Hub Leaders, Practice Assistants, Legal Services Assistants and Administrative Assistantsâ services in a proactive manner, whilst ensuring individual performance levels are maintained to a high standard. Such responsibilities to include regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting

Ensure the smooth induction of new starters, transfers and maternity returns to the department, ensuring awareness and understanding of HR, department and client specific policies, procedures and information

Act as a coach to develop the Hub Leaders and team members to the highest standards
Identify appropriate training to support induction and personal development through feedback, performance management and continued assessment of training needs

Pastoral care and wellbeing for Hub Leaders and legal support team members

Management of Support Services

Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to staffing and performance issues resources, working relationships and HR matters

Support resource management and business case for staff allocations
Work closely with the Head of Workplace Services and Legal Support to support wider group Ensure full understanding of the groups aims and objectives

Develop relationships and proactively engage with the fee earners to understand client Specific requirements/SLAs/KPIs, and to ensure the successful management and administration of practice area support

Responsible for ensuring Hub Leaders have a handle on the prioritisation of work and work is shared across hubs where necessary

Ensure all Hub Leaders and their teams work proactively and collectively for the benefit of the business across their team and other teams as appropriate

Manage headcount in line with business needs and ensure business case established where changes are required, drafting documentation as requested

Manage the recruitment and selection process, ensuring recruitment is within budget, alternative options have been explored and appropriate business cases are provided

Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions to address the changes, working with the appropriate Heads to introduce these into the service

Proactively and flexibly work with the other Legal Support Managers to improve the quality and efficiency of legal support services provided to the business, ensuring consistency of approach

Arrange and chair legal support team meetings
Produce management information as required; Implement and review team KPIs/SLAs, statistics etc. for ongoing monitoring of quality and efficiency and performance management

Approval of overtime
Review processes and service provision, introducing improvements/new services as appropriate; developing and managing the current services being provided as well as considering future changes in line with technology changes and the changing needs of our clients/the business

Co-ordinate desk allocations, moves and changes in conjunction with IT and Business Operations

Ensuring high standards of service are consistently maintained and developed

Quality of Service

Drive the delivery of exceptional client service, quality and consistency across departments through ongoing process improvement; review of systems and processes, capturing, sharing and implementing best practice

Ensure full compliance by the legal teams of our policies and procedures (e.g. Compliance,ISO, Finance), engaging with central teams where appropriate

Actively support and be a champion for department/firm initiatives, engaging with central teams where appropriate and driving implementation of changes

Lead on department projects, adopting common project methodologies from initiation to completion and ensuring business requirements, objectives and anticipated benefits are understood and achieved

Any other duties as required, commensurate with the level of the post

Qualifications and Experience:

Management qualifications or equivalent experience
Demonstrable experience of working in a management role in a legal or professional service environment

Ability to build and maintain excellent working relationships with all staff levels
Advanced Microsoft Office skills
Excellent communication skills with the ability to quickly establish credible relationships at all levels

Experience of managing multiple stakeholders and leading change
Ability to balance conflicting priorities, be alert to potential problems and challenge working practices.

Proactive, collaborative and forward-thinking
Confidential and discreet and able to appropriately ensure areas of concern are managed and resolved effectively

Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion

Ability to lead, motivate and develop people
Attention to detail and the highest quality standards
Resilient with the ability to manage difficult situations effectively and stay calm under pressure
Excellent influencing skills
Acts as a role model and mentor
Customer service focused

Business Services Competencies
The Firm is committed to providing extensive, personal and professional developments opportunities for our people enabling them to be highly effective in their current role as well as assist them to fulfil their career aspirations. The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness

This is the job description as constituted at present; however, the Firm reserves the right to reasonably amend it in accordance with the changing needs of the businesses.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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