Level 2 IT Support Engineer

SUMMARY:
When the digital blizzards hit, who do clients call? The ones who can navigate through icy networks, thaw frozen desktops, and keep systems running like a well-oiled snowplow. That’s where you come in.
Our client is scaling faster than a snowstorm sweeping across the Alps—growing at 40% year-on-year. They need a Second Line IT Support Engineer who thrives in the chill of complex troubleshooting and melts away technical challenges with precision

POSITION INFO:

Your Mission in the Winter Wonderland
Be the icebreaker for technical issues—troubleshoot and resolve problems swiftly
Deliver world-class customer service that warms even the coldest client day
Work solo in the field or as part of a blizzard-busting tech team
Research and implement cutting-edge tech improvements for clients
Mentor junior techs—because even snowflakes need guidance to form a strong avalanche

Your Gear (Tech Stack)
Networking Skills: Security+, Network+ or equivalent experience
Windows 10 Mastery: Printer issues? You’ll melt them like spring sunshine
Microsoft Cloud: Office 365, Azure, Azure AD—if you know the difference between Office 365 and Microsoft 365, you’re already ahead of the snowpack
Familiarity with Cisco, HP, Dell, Datto, Sophos—the ice axes of IT

Perks That’ll Keep You Toasty
Work-from-home flexibility when the snow drifts high
Company laptop & phone—your survival kit
Free parking, flu jabs, fruit, and drinks
35 days holiday—because even snow warriors need a thaw
Private healthcare, pension scheme, and tailored development plans
Fun office vibe: Think pods, gaming consoles, and bi-monthly socials
Up to 10 days of training per year—stay sharp like an icicle

Why You’ll Love This Role
Variety: From law firms to construction sites—your terrain changes like winter landscapes
Culture: Flexible, collaborative, and community-driven
Tech: Only the latest and greatest—because outdated gear is like skating on thin ice


Contact Seth Hickley at or call 021 418 1750
Quote Ref: CTI006101

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