Level 3 Support Engineer (Networking)

International company is seeking a Support Engineer in Pietermaritzburg. The core of this role is the equivalent of a 3rd line engineer, as in - the last escalation points in a case cycle but with a focus on Networking.

Job Responsibilities:

• Providing technical support for networking connectivity, routers, switches, firewalls.
• Core vendors are: Cisco Meraki AP & Firewall, Cisco ISR routers, Cisco Small Business Switches and Cisco ASA firewalls. Site to Site and Point to Site VPN tunnels. (Desired experience)
• Providing technical support for Microsoft Cloud and On-Prem technologies: Windows Desktop, Windows Server, Microsoft Exchange, Intune, RDS Servers, Azure AD, Exchange Online and Domain Controllers.
• Providing technical support on extended MS cloud stack, SharePoint, OneDrive, Auto Pilot and Compliance & Security. (Beneficial experience)
• Providing technical support for other cloud-based applications, such as G-Suite Egnyte and Box.
• Providing technical support for 3rd party applications such as Sage Salesforce and SAP. For these applications, the engineer should be logging cases with the vendor on behalf of the client / user and keeping them in the loop on the progress.
• Prompt and accurate updating of cases after carrying out work.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc

If you meet all of the above, please send your CV to Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.