SUMMARY:
To provide front-line information and circulation services at the George Campus Library, supporting
POSITION INFO:
Nelson Mandela University reserves the right not to make an appointment. In considering candidates for appointment into the advertised posts, preference will be accorded to persons from a designated group in accordance with the approved Nelson Mandela University Employment Equity Plan. CORE PURPOSE OF JOB To provide front-line information and circulation services at the George Campus Library, supporting students and staff with access to resources, front-line computer area support and research assistance. To promote and guide users on the use of library systems and ensure efficient circulation and information desk operations. Issue and receive library materials in accordance with library procedures. Process returns, renewals and other circulation transactions accurately. Assist users with circulation-related enquiries and resolve routine service queries. Maintain accurate circulation records and follow up on overdue materials where required. Assist with shelving and shelf reading of library collections. Assist with Reference and information queries at the Circulation desk KEY PERFORMANCE AREAS Circulation Desk Operations Computer and study rooms Bookings and User Access Library User Support and Information Services Operational Support and Staff Relief Promotes, communicates and assist patrons about information services and resources available. Participate in Library and Information Services activities. CORE COMPETENCIES Strong human resource, conflict management, problem-solving and decision-making skills. Advanced search skills to effectively search catalogues, databases and internet sources; Ability to work in a collaborative environment and participate in team development efforts; Excellent computer skills; Commitment to excellent customer services. Ability to listen and willingness to explain REQUIREMENTS In order to be considered for appointment to this post, candidates must possess: Grade 12 (Matriculation Certification) Required Minimum Experience: 1 year of related professional library experience in circulation and information services at an academic library Ability to perform a variety of duties, often changing from one task to another Own transport The successful candidate will work weekends (07:30:16:00). ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc.
