Lodge Anchor

SUMMARY:
5* Game Lodge in Zululand (Hluhluwe area) is looking for a Lodge Anchor.
 
We are looking for a hands-on candidate, that is passionate about delivering exceptional guest experiences to maintain the lodge’s high standards of service and efficiency.

POSITION INFO:
Duties:

Ensure seamless coordination between departments to deliver consistent, high-quality service.
Deliver an outstanding level of service, ensuring all guest needs and expectations are met or exceeded.
Respond promptly and professionally to guest feedback and special requests.
Assist with managing budgets, control costs, and ensure accurate financial reporting where required.
Oversee procurement, stock control, and inventory to minimise waste while maintaining quality.
Ensure the lodge operates within all legal and company health, safety, and hygiene standards. Address any issues promptly to minimise operational disruptions and maintain guest safety.

Requirements:

Matric certificate (Grade 12).
A minimum of 3–5 years of management experience in a luxury lodge environment
First aid certification
Strong leadership and organisational skills, with the ability to manage multiple departments and teams.
Excellent interpersonal and communication skills, focused on guest satisfaction.
A hands-on, proactive approach to problem-solving and team support.
Strong experience in administration, housekeeping, and food and beverage management.
Financial management expertise, including budgeting, stock control, and reporting.
Knowledge of lodge reservation systems is advantageous.