Lodge Anchor / Duty Manager

SUMMARY:
5* Game Lodge in Sabi Sands is looking for a Lodge Anchor / Duty Manager.
 
The main purpose of this role is to receive and host guest in line with Service Standards and SOP’s.

POSITION INFO:
Duties:

Ensure ultimate guest relations in the lodge and that the guest receives personal attention
Management and training of lodge staff
Maintain the highest standard of housekeeping and maintenance
Effective financial management through administration of orders and effective stock control
Communication with departmental team to ensure that guest needs are met
Effective daily administration of concierge and reception duties
Ensure that quality and care of equipment and products
Active participation in and effective communication and support of the lodge’s conservation message and purpose.

Requirements:

Grade 12
A formal hospitality qualification
A minimum of 4 years work experience within 5* lodges
High standard of service excellence and passion for the industry
Exceptional F&B knowledge
Awareness of dietaries & allergies
Financial management ability
Exception English
Computer literate
Excellent management ability & communication skills
Clear understanding of basic labour law and disciplinary procedure
A development approach to staff
Understating of housekeeping & maintenance procedures
Awareness of developments within the food & lodge industries
Hardworking
Attention to detail
Assertiveness, patience & good organizational skills
South African national & valid working visa.