SUMMARY:
An intimate riverside bush lodge in a private Big Five reserve is seeking an experienced and gracious ðð¢ððð ðð¡ððð¢ð¥ / ðð¢ð¦ð§ to join their team.
POSITION INFO:
This is a hands-on, guest-facing role for a seasoned hospitality professional who keeps the guest experience running seamlessly. You will be the calm, organised presence at the heart of daily lodge life, anticipating guest needs and keeping the team aligned. Core Criteria: Grade 12 or equivalent; hospitality training or a relevant certificate is advantageous Minimum 5 years' guest-facing experience in a quality lodge, hotel or similar environment; luxury safari experience preferred Confident spoken and written English; additional languages advantageous Exposure to international guests Working knowledge of lodge or hotel systems (Opera preferred), Microsoft Office, and email and digital communication tools Ability to work a flexible operational roster and move safely around a bush lodge environment Valid driver's licence advantageous where guest or operational transfers may be assigned Warm, composed and observant, with a natural service orientation Clear communicator who gives accurate handovers and confirms understanding Strong organiser able to prioritise multiple guest needs without losing detail Tactful, calm problem-solver who handles pressure without becoming defensive Team-minded and willing to assist across departments while respecting accountability Discreet and trustworthy with guest privacy and company information Well-presented, representing the brand with confidence and humility Criminal Clearance Certificate required as a condition of employment Core Responsibilities: Prepare for arrivals by reviewing guest profiles, itineraries, dietary needs and special requests Welcome and orient guests, and host them at key touchpoints from arrival to departure Act as the central contact for guest itineraries, coordinating activities, transfers, meals and departures Track every guest request through to completion and confirm resolution with the guest Keep all departments aligned, from housekeeping and food and beverage to guiding, maintenance and reservations Deliver accurate shift handovers, with particular attention to unresolved items and VIP requirements Gather guest feedback during the stay, handle concerns calmly and escalate within agreed authority levels Check guest-facing areas before service and report or resolve any presentation or safety concerns Keep guest profiles, notes and reports accurate, and assist with verifying guest charges where assigned Apply lodge, wildlife and after-dark safety procedures, and protect guest and company information in line with POPIA Support colleagues across departments during peak periods, within your training and safety requirements On Offer: Live-in position with 3 meals daily while on site Leave cycle: 21 days on \/ 7 days off Immediate start
