Lodge Couple

SUMMARY:
Lodge couple is required in Phalaborwa

POSITION INFO:

Responsibilities – HER (Lodge Manager / Guest Services / Admin)

Guest Relations & Front-of-House:

• Warmly welcome and check-in guests with professionalism and enthusiasm.
• Manage reservations, cancellations, and guest communications (phone, email, in-person).
• Coordinate guest activities, bush experiences, and special occasions.
• Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
• Meet and host travel agents and VIP guests.

Lodge Operations & Staff Management:

• Supervise front-of-house, housekeeping, and support teams.
• Prepare staff rosters, manage leave schedules, and oversee daily tasks.
• Maintain pristine guest areas and lodge cleanliness.
• Manage stock control, lodge consumables, and inventory.
• Monitor infrastructure conditions and coordinate with maintenance.

Administrative & Financial Duties:

• Oversee financial processes including guest billing, petty cash, and invoicing.
• Ensure booking accuracy (NightsBridge or similar).
• Manage supplier relationships and procurement.
• Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
• (Advantageous) Assist in lodge marketing and social media updates.

Responsibilities – HIM (Staff Management / Maintenance / Hosting)

Staff Management & Reporting Structure:

• Manage a team of 10 to 20 lodge and field staff.
• Provide strong leadership, scheduling, and performance oversight.
• The game driver will report directly to this role.
• Enforce discipline, productivity, and service quality standards across the team.

Maintenance & Property Oversight:

• Maintain lodge infrastructure, gardens, and surroundings.
• Conduct regular vehicle checks and coordinate repairs.
• Oversee all general maintenance and ensure operational readiness of equipment.

Requirements

HER:

• Diploma in Hospitality Management or similar qualification.
• Minimum 5 years’ experience in 4- or 5-star lodge environments.
• Proven experience in FOH, HR, Admin, and Lodge Operations.
• Highly organized, detail-oriented, and effective under pressure.
• NightsBridge and MS Office proficiency essential.
• Strong leadership, financial acumen, and communication skills.
• Marketing/social media experience (advantageous).

HIM:

• FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.
• Valid PDP and driver’s license.
• First Aid Certificate (valid).
• Minimum 5 years guiding experience, with proven Big 5 tracking expertise.
• Demonstrated experience managing 10 to 20 staff members.
• Strong management and leadership capabilities.
• Maintenance and mechanical proficiency.
• Astronomy knowledge (advantageous).
• Excellent guest relations and hosting abilities.