Lodge General Manager

SUMMARY:
Luxury Lodge close to Grahamstown is currently looking for a Lodge General Manager.
 
The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets.

POSITION INFO:
Duties:

Effectively lead the on-the-ground operational team in alignment with group’s core values and company policies.
Maintain strong communication with the team and across all levels of management to ensure cohesive operations.
Deliver and maintain high standards to ensure each guest has a memorable stay.
Oversee security, health, and safety, adhering to all company procedures and SOPs.
Implement and control budgetary systems in conjunction with the head office management team.
Proactively plan for smooth lodge operations, coordinating with support departments.
Ensure the lodge and back-of-house operations maintain constant high standards and run effectively.
Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment.

Requirements:

Matric
Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)
Minimum of 5 years’ working experience at a 5* lodge / hotel
Previous experience in management role essential
Clear understanding of lodge operations
Must be computer literate
Professional and well-groomed with excellent all round communication skills
Strong admin skills
Strong Operations skills
Excellent attention to detail
Time management skills
Financial skills
Team player with high regard for efficiency and service excellence to guests
Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office
Experienced on platforms such as Guest Revu and Trip Advisor
Must have good communication and reporting skills in English
Must be proficient on OPERA
Must be proficient on all MS Office packages
Ability to implement strategies that enhance the lodges reputation and profitability
Motivate and foster a positive work environment
Exceptional Food and Beverage knowledge
A passion for training staff
Understanding basic Labour law and disciplinary procedures
Valid driver’s license (no endorsements) (ESSENTIAL)
Own reliable vehicle / transport