Lodge Management Couple

Our client, a safari lodge / private game reserve based near Grahamstown (Eastern Cape), is looking for an experienced Lodge Management couple iz. (A) Lodge / Hospitality Manager and (B) PH / Ranger / Farmer.

Minimum criteria required:

• Qualification in Hotel Management Diploma/Certificate or equivalent
• At least 3 years of prior working experience in guest relations at a Lodge or similar 5-star Lodge/Hotel

Responsibilities include (Lodge Manager) / Key Performance Areas of this position include:

• Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
• Support Lodge Staff to achieve their goals and objectives
• Implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
• Stay up to date with changes in policies, ways of working and standards in the industry
• Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
• Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
• Provide on-the-job training for Lodge staff
• Take accountability for the performance of all the functions at the Lodge
• Provide superior levels of service to all guests at all times

Responsibilities (Ranger / PH / Farmer):

• Activities of guests, including hunting and safari's.
• Game ranging responsibilities
• Farming responsibilities
• Animal husbandry
• Stockman skills

Competencies required:

• High level of competency in spoken and written English
• MS Office Suite proficiency and Nightsbridge 
• Sober habits
• Driver’s license
• High level of attention to detail
• High level of ability to solve problems independently
• High level of knowledge i.r.t Guest Relations, F&B, Housekeeping and Front Office

Please consider your application unsuccessful if you have not heard back from us within 2 weeks.