SUMMARY:
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POSITION INFO:
The Lodge Managers at Royal Malewane work alongside the General Manager and Heads of Departments to ensure that our safari properties continue to create memorable experiences that will encourage our guests to return time and again, to this exceptional slice of paradise in the African bush. All of this supports the purpose of The Royal Portfolio, which is "to give our guests a complete experience and a perfect stay."
MAIN DUTIES & RESPONSIBILITIES
- Leadership – staff recruitment, onboarding, performance reviews, development and training, performance management, disciplinaries,
- Hotel operations - ensure the smooth running of all departments around guest needs and movements
- Budgeting - assisting departments and management to remain in budget for the year.
- Guest Relations - ensuring positive guest feedback and being visible and accessible to guests
- Asset upkeep - ensuring functionality and maintenance of buildings, equipment, furniture, grounds, etc.
QUALIFICATIONS/ REQUIREMENTS:
- Previous experience in a 5-star Lodge environment, living on-site, working extended cycles
- Diploma or Degree in Hotel Management
- 5-years’ experience in a management role within a 5-star environment
- Including 2+ years spent as Restaurant Manager in a 5-star hotel/ restaurant
- South African Wine Academy or WSET course completion
- Strong Food & Beverage knowledge, and aware of trends in the industry
- Experience working across all departments of the hotel operation
- Fair knowledge of general maintenance
- Opera and Micros proficiency, as well as Word, Excel, Outlook
- Ability to handle pressure, with a sense of urgency
- Works well within team environment and leads by example
- Level 5 leader, level-headed and strong willed
- Great communication and interpersonal skills
- Highly organised
- Approachable and caring in nature
- Firm and assertive with fair disposition
- Dedicated and driven individual who is ambitious
- Mature attitude to business
- Passionate about sustainability and the environment
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
