Lodge Manager

SUMMARY:
Luxury 5* Game Lodge close to Graff-Reinet is looking for a Lodge Manager.
 
The Lodge Manager’s main duties would be leadership and management, guest experience, lodge financial, compliance and controls, staff development and management (HR), communication and systems, community & environmental sustainability.

POSITION INFO:
Duties:

General Management: Manage all aspects of the Lodge. Manage the maintenance, look, aesthetics and functionality of game lodge assets. Maintain and ensure the good will of brand at property level. Ensure the developed set of the Lodge standards are upheld and maintained. Ensure management personnel of the Lodge is up to the highest standards. Ensure the management structure of the Lodge is streamlined and effective and in line with hospitality trends. Set-up, attend and direct daily and monthly HOD and staff meetings.

Development and Staff Management: Earmark and develop individuals who show potential to grow into positions. Implement training and career development plans. Provide effective leadership through professional man-management and encouragement of all subordinates, including outsourced services.

Communication and Systems: Maintain the use of existing systems in line with the Group standards for effective communication and operations. Ensure both verbally and through effective communication platforms that the front-line staff communicate accurately and articulately with all guests and external stakeholders.

Human Resource and Community: Ensure HR policies and procedures and disciplinary code are upheld and adhered to. Ensure all statutory requirements in the “Basic Conditions of Employment Act” are maintained by the lodge. Ensure that all employees are treated in an ethical, fair and respectable manner.

Financial and Compliance: Compile all operational expenditure & costs for Monthly reporting purposes. Manage all expenditure in accordance with predetermined budget. Report and provide supporting documents and information for request and review for any proposed variable / emergency expenses. Manage supplier relationships, procurement and credit relationships. Ensure compliance with set operational variable costs. Ensure correct operating licenses are in place, current and always up to date.

Requirements:

Grade 12
A formal qualification
At least 2 – 5 years’ experience in a management role within a 5* Game Lodge / hospitality environment
Clear communication skills
Fluent in English & Afrikaans
Demonstrated leadership skills and ability to foster teamwork
A commitment to internal and external customer satisfaction
An understanding of and belief in responsible travel philosophy
The ability to work in a team environment
Understanding of cross-department dependencies & ability to work productively with all areas
Ability to work under pressure and juggle multiple tasks
Excellent financial/business decision making skills
Excellent attention to detail, initiative & interpersonal skills
Good team player
Must be able to provide & ensure an overall guest service
Fully computer literate (Excel, PowerPoint and Word)
Knowledge of Hotel Software or Property Management Systems like OPERA
Should possess strong financial knowledge.