Lodge Manager

SUMMARY:
Luxurious and Conservation-Focused Safari Lodge nestled in the heart of South Africa’s malaria-free Great Karoo is looking for a LODGE MANAGER or LODGE MANAGER/HEAD GUIDE COUPLE

POSITION INFO:
Guests are accommodated in a blend of historic manor houses and eco-friendly pods, each thoughtfully designed with modern comforts and sweeping views. The Lodge Manager’s main responsibilities lie in Leadership and Management, Guest Experience, Lodge Financial, Compliance and Controls, Staff Development and Management (HR), Communication and Systems, and Community & Environmental Sustainability.

Candidate requirements:

• A minimum of 3-5 years working as a Lodge Manager in a 5* Lodge.
• Must be fluent in English, both oral and written - Afrikaans second will help.
• Must have a high command of Microsoft Office.
• Must have good working knowledge of Hotel Software or Property Management Systems like OPERA.
• Should be able to direct and assist the marketing department where necessary.
• Should possess strong financial knowledge.
• An understanding of and belief in responsible travel philosophy.
• Must have excellent references, both written and contactable.

• Manage all aspects of the Lodge.
• Manage the maintenance, look, aesthetics, and functionality of game lodge assets such as Game drive vehicles, guest infrastructure, and staff facilities. IT Infrastructure, BOH equipment, and swimming pools.
• Maintain and ensure the goodwill of the brand at the property level.
• To ensure the developed set of Lodge standards is upheld and maintained.
• To ensure that the management personnel of the Lodge are up to the highest standards.
• To ensure the management structure of the Lodge is streamlined and effective, and in line with hospitality trends.
• Set-up, attend, and direct daily and monthly HOD and staff meetings.
• Earmark and develop individuals who show potential to grow into positions.
• Implement training and career development plans.
• Provide effective leadership through professional management and encouragement of all subordinates, including outsourced services.
• Ensure HR policies and procedures, and disciplinary code are upheld and adhered to.
• Ensure all statutory requirements in the “Basic Conditions of Employment Act” are maintained by the lodge.
• Ensure that all employees are treated in an ethical, fair and respectful manner.
• Compile all operational expenditure & costs for Monthly reporting purposes.
• Manage all expenditure following predetermined budgets.
• Report and provide supporting documents and information for the request and review of any proposed variable/emergency expenses.
• Manage supplier relationships, procurement, and credit relationships.
• Ensure compliance with set operational variable costs.
• Ensure that correct operating licenses are in place, current and always up to date.

• This is a live in position.
• 3/1 week work cycle.
• Meal allowance.
• LM - R35kpm; Head Guide - R17kpm neg DOE