Lodge Manager

SUMMARY:
3 years minimum experience in similar 5-star LODGE MANAGEMENT position
Matric
Good command of the English language
Proven skills & track record in Front of House & F&B management, with specific focus on Front of House Administrative Management
Front Office Management experience essential
Well-spoken and presentable
Be guest-centric ensuring great experiences
Innovative and creative
To drive hospitality at the Lodge to new levels
Must be experienced in managing, training, cost control and have strong administrative skills  Relationship building, with staff, guests, the community, the industry (agents and other lodges)
Strong leader who has overseen employees before
Formal hospitality degree/diploma preferable
Must be able to successfully manage the lodge in the absence of the Lodge Manager, and assist in the day-to-day operations of the Lodge
Lateral thinking ability
Initiative

POSITION INFO:
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Computer and financial skill
Effective leadership & management skills
Plan and manage lodge operations effectively
Drive the broader goals of the group as required by Head Office
Knowledge of NEBULA & OPERA Systems or similar PMS/POS system required
Knowledge of Game Reserve Operations required
Computer literate
Able to handle pressure & difficult situations if required
Able to multitask & deliver as required in accordance with company standards
Adherence to all company practices
Leading, training and motivating the team
Drive the lodge’s quality plan and implement all required standards