SUMMARY:
Logistics Controller

POSITION INFO:

Logistics & Dispatch Supervisor – Job Specification

The company is committed to the principles of Employment Equity and diversity. In line with the Employment Equity Act and the organisation’s Employment Equity Plan, preference may be given to candidates from designated groups who meet the inherent requirements of the position. All appointments will be made based on merit, qualifications, and business requirements.

The following Key Responsibilities and Dutiesform part of this position:

Key Responsibilities

1. Local Dispatch Operations

• Plan, review, and optimise local delivery routes to ensure cost-effective and efficient distribution.

• Perform daily loadmaster functions to ensure correct load planning and dispatch readiness.

• Issue sales orders for picking and ensure orders are picked in full, accurately, and on time.

• Verify picked stock against invoices before loading to prevent shortages and incorrect deliveries.

• Supervise loading of stock onto pallets, trucks, bakkies, or cages, ensuring loads are clean, secure, correct, and protected from damage.

• Conduct final dispatch checks to confirm correct products and quantities are loaded.

• Ensure all vehicles dispatch on time and without operational delays.

• Provide complete route documentation for invoicing and route sheet preparation.

• Assist with walk-in or collection customers when required.

• Receive, check, and accurately record all returns and re-deliveries from the fleet.

2. Bulk Dispatch Operations

• Issue bulk picking slips and ensure correct and timely preparation of stock.

• Use internal systems or handheld devices to verify stock before palletising and dispatch.

• Ensure pallets are packed correctly, stable, clean, and secured for transport.

• Confirm correct loading onto vehicles and dispatch in line with delivery schedules.

• Complete transporter documentation accurately and ensure transport costs are properly authorised.

3. Delivery Performance & Customer Support

• Monitor delivery performance to ensure customer orders are delivered on time and in full.

• Assist the Sales team with customer delivery queries and resolution support.

• Conduct daily checks on back orders to confirm availability and expedite deliveries.

• Assist in monitoring driver performance and compliance with company policies.

4. Stock Control, Loss Prevention & Warehouse Readiness

• Perform stock checks to prevent stock shortages and unnecessary credit notes.

• Conduct warehouse counts and ensure stock readiness to support dispatch operations.

• Investigate shortages, loading errors, or discrepancies using operational checks and available systems.

• Implement corrective and preventative actions to reduce stock losses and dispatch errors.

• Drive stock control and loss prevention routines within the branch or warehouse.

• Assist in analysing daily control reports and recording actions required to improve results.

5. Team Supervision & Time Management

• Supervise pickers and warehouse staff to ensure operational standards are met.

• Monitor logistics team performance and ensure compliance with operational procedures.

• Assist the Logistics Manager in managing overtime and verifying logistics timesheets.

• Promote staff accountability and ensure consistent execution of processes.

6. Fleet, Fuel & Compliance Management

• Assist the Logistics Manager in maintaining fleet condition and ensuring vehicles are serviced and repaired as required.

• Monitor fuel usage and ensure compliance with company policies and budgets.

• Ensure adherence to internal procedures, safety standards, and audit requirements.

7. Housekeeping & Site Presentation

• Maintain high housekeeping standards in logistics areas including yard, loading zones, parking areas, and surrounding operational spaces.

8. Safety Leadership

• Enforce warehouse and transport safety protocols.

• Conduct toolbox talks and promote safe handling of goods and equipment.

• Ensure staff comply with workplace health and safety procedures.

Minimum Requirements

• Matric (Grade 12).

• Minimum 4 years’ experience in a similar roleinvolving logistics, dispatch, fleet management, warehousing, stock control, and staff supervision.

• A tertiary qualification in Operations, Supply Chain, or Logistics Managementwill be advantageous.

• Strong computer literacy including Excel, Outlook, and Microsoft Word. Experience with warehouse or ERP systems is advantageous.

Key Skills & Competencies

• Strong planning and organisational skills across multiple dispatch operations.

• High attention to detail with documentation, invoices, route sheets, and returns.

• Strong problem-solving ability and investigative mindset.

• Leadership capability with strong team supervision and accountability.

• Good mechanical awareness relating to fleet operations.

• Excellent communication skills (verbal and written).

• Process-driven with the ability to implement and enforce standard operating procedures.

• Ability to work under pressure in a fast-paced operational environment while managing priorities effectively.