M & O - Field Service Engineer

SUMMARY:
The Role:

Essential function:

• Responsible for repairing, troubleshooting and installing hardware of new \ faulty laptops and desktops.
• Replace \ Installing of new desktop and laptops.
• Windows 10 Software installation, support and troubleshooting of ...
  
  

  POSITION INFO:
  The Role:

  Essential function:

  • Responsible for repairing, troubleshooting and installing hardware of new \ faulty laptops and desktops.
  • Replace \ Installing of new desktop and laptops.
  • Windows 10 Software installation, support and troubleshooting of 3rd party applications.
  • Support Sasol Applications on Android and IOS devices.
  • To ensure that all open tickets are managed within the SLA.
  • To reach efficiency target.
  Skills and Experience:

  Essential Qualification:

  • Grade 12
  • A+
  • N+
  • Soft skills certificates
  • ITIL Foundation V3

  Preferred Qualification:

  • Certificate in CompTIA A+/N+ International or Equivalent is Essential.
  • 1-2 year server, network and desktop support experience.
  • MCSE
  • ITIL

  Experience required:

  • 3 Years practical in-service delivery; desktop support; Network Support.
  Other:

  Work environment:

  • Office, industrial plant and mine operations environment.

  Physical demands:

  • Hardware, software troubleshooting and repairs of laptops and desktop computers.

  Travel:

  • Yes â?? Own Transport required.
  
  
  

   

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