SUMMARY:
M365 Technical Specialist L3

POSITION INFO:

Our client a Global Tech firm is seeking M365 Technical Specialist L3 to join their team in Rosebank . Our client offers great benefits, stability, growth and an attractive salary.

Main Purpose:

As part of "continuous improvement" the maturity level of the existing products requires constant enhancement.  In addition the T-Systems service offerings to our clients are constantly expanded through new solutions and offerings to keep the T-Systems offering market relevant and best of breed.

Description of responsibilities:

• Design, communicate and implement Workspace Management solutions to existing and new clients
• Implement, configure, maintain and continuously enhance workspace management toolsets such as the Microsoft Systems Centre Suite, Scripting and Packaging ASG Cloud Factory/Cockpit, Intune, Azure Active Directory, O365 and Collaboration services.
• Technical interpretation of business requirements and processes to align with system designs
• To effectively facilitate the environment for technical testing and research for Proof of Concepts, System upgrades and service improvement
• Implementation of "best practices" (technical operational standards) in day-to-day operations
• Development and implementation of automation scripts, utilities and reports to enhance maturity of environments
• Initiate Research & Development projects on new workspace management products to determine benefits and business fit
• Identify and participate in developing integration layers with other workspace management toolsets
• Establish, Shift Left tasks to L2 Team, enhance and assist with daily health checks escalations and configuration changes and participate in 3^rd level stand-by to enhance performance and stability
• Own the technology feedback and information sessions to appropriate forums (clients & team)
• Identify potential points of failure, drive areas for improvement and identifying pain points and bottlenecks
• Create and drive the implementation of recommendations in regards to process changes based on the needs of the business and/or product direction
• To effectively initiate Proof of Concepts and Projects in order provide new solutions (Solution Crafting)
• Managing projects related to Workspace Management
• Primarily responsible for Problem/Change Management
• Lead the P1/P2 incident resolution, including difficult and advanced incidents (escalation point for L2 to L3) including RCA
• Non-standard request execution
• Examples of accountability: System Health/Baseline Compliance, Audit Compliance, Meetings/Workshops, Project Work, system build templates, Documentation,  Scripting, RCA (L2 to supply support)
• Matric (NQF3) compulsory
• Tertiary IT qualification (Degree, Diploma, MCSE, etc.) an advantage
• Proven Workspace Management toolset technology experience (CM2012 Certification required, Azure Certification, M365 Certification)
• Proven ability to coordinate resolution of issues on a subarea / area / client
• At least seven years'' computing experience (MS Wintel, MCP, MCSE)
• Development and scripting experience an advantage (e.g. Perl, Php, Shell scripting, VB/.Net, Java scripting)
• Microsoft SCOM experience an advantage
• Good working knowledge of Networking - TCP/IP (Configuration of Client, Client Troubleshooting)
• SQL Server Administration - optional
• Define operational documentation and processes

Qualifications and experience required:

Knowledge

• Active Directory Infrastructure 
• Configuration Management Toolset SCCM - CB 1906
• Knowledge of information and telecommunications technology, current and emerging trends
• Thorough knowledge of workspace management toolsets, solutions and industry trends
• Aligning business process with technology
• Knowledge in systems and project management
• Ability to construct professional quality documentation
• Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently.
• Proficient in Incident, Problem,and Change Management.

Skills

• Supporting and Co-operating 
• Analysing and interpreting 
• Interfacing  Reporting 
• Creating and Conceptualising 
• Organising and Executing
• Communication - Communicates effectively, both orally and in writing, with colleagues and encourages open communication.
• Initiative - Shows initiative and makes time available to ensure general technical competencies and specializations are kept up to date and in line with business developments
• Presentation Ability - Is fully capable of preparing, organizing and giving presentations using appropriate tools and techniques in both written and oral modes
• Builds relationships - The ability to build and sustain relationships with key individuals on the basis of openness and trust
• Planning - The ability to plan work in order to ensure the effective and efficient rendering of service. Implements, monitors and evaluates new and existing processes to test if the business goals a

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