MEDICAL RECEPTIONIST/ADMINISTRATOR | CLAREMONT, CAPE TOWN

SUMMARY:
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POSITION INFO:

A well-established Psychology Practice based in Claremont, Cape Town is looking for a competent Medical Administrator/Receptionist to join their dynamic team. The ideal starting date is 1 September 2025. 

The ideal candidate is organised, experienced, and adaptable, with at least 3 years’ medical reception and admin experience. This is a busy, fast-paced environment supporting 18 psychologists and 3 psychometrists, and requires someone who thrives under pressure and brings a strong “I can do it” attitude.

Responsibilities include:

• Managing online appointment bookings for all practitioners
• Handling client queries via phone, WhatsApp, and email
• Welcoming clients and processing payments (EFT, card, cash, secure links)
• Managing new client intakes and setting up files
• Submitting medical reports electronically
• Drafting attendance letters and medical reports
• General office support and ad hoc tasks from practitioners
• Filing and credit control duties
• Maintaining a clean and organised reception and waiting area
• Ensuring office supplies and stationery are in order

Requirements:

• A self-starter who works well independently and in a team
• Excellent communication skills in English (spoken and written)
• Proficient in MS Word, Excel, Outlook, and medical software (Elixir advantageous)
• Strong multitasking skills with good prioritisation
• Able to stay calm and focused in a high-pressure environment

Working Hours:

• Tuesday & Friday: 08:00 – 17:00 (1-hour lunch)
• Wednesday & Thursday: 10:00 – 19:00 (1-hour lunch)
• Saturday: 08:00 – 17:00 (no lunch break, based on bookings)
• Days off: Sunday & Monday
• Public holidays: Ad hoc as required
• Must be available for emergency/telephonic check-ins when needed

Salary: R15 000 per month (Benefits offered after 3-month probation)

A strong sense of responsibility, flexibility with time, and dedication to the role is essential. Selected candidates will undergo a thorough psychometric assessment as part of the interview process.

Ready to join a committed, professional team? Apply online now with your updated CV.