Maintenance Manager | Malewane Lodge

SUMMARY:
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POSITION INFO:

The Maintenance Manager at Malewane Lodge is responsible for overseeing all lodge maintenance operations, ensuring that The Royal Portfolio provides an environment for our guests that is of the very highest standards - fully operational, safe, relaxing and enjoyable to be in. This ensures that we live our purpose, which is “To give our guests a complete experience and a perfect stay.”

Key Areas of Responsibility:

• Ensure the safety and comfort of our guests to provide a relaxed and enjoyable stay
• Manage the Maintenance teams to uphold standards and service to the highest levels
• Oversee projects, contractors and suppliers; implement and oversee planned maintenance schedules
• Monitor and control the budget 

MAIN DUTIES & RESPONSIBILITIES

• Ensure that you follow and lead by example according to our Purpose and Values
• Run with approved projects pertaining to lodge maintenance whilst giving regular feedback to General Manager
• Check for maintenance requests on the Property Management System, allocate and track tasks and ensure they are completed in a timely fashion with limited impact on the guest
• Add any other tasks, even if not related to the maintenance department (i.e. housekeeping tasks)
• Plan and execute a successful preventative maintenance plan which runs throughout the entire year to ensure continuous maintenance is done
• Ensure that company fire drill and safety procedures are discussed and explained to the team regularly
• Ensure that all pools, ponds and water features are cleaned, maintained and presentable to the required standard
• Keep detailed logs of servicing of all equipment and assets of all departments
• Ensure the maintenance storeroom is kept neat and organized at all times
• Ensuring the general cleanliness of the exterior of the property, all chandeliers as well as high sections 
• Manage all entertainment equipment and subscriptions 
• Liaise with Styles & Standards Co-ordinator to ensure that any damaged or broken furniture (interior and exterior) is repaired as soon as possible to highest possible standards
• Ensure all roads, pathways and parking areas are kept fully maintained 
• Create and maintain a positive working environment for the maintenance team
• Plan and implement training for team members on a monthly basis
• Ensure adequate rostering is done to ensure maximum efficiency of team
• Lead by example with appearance and personal hygiene and ensure that the uniform and personal appearance of the entire team is clean, neat and professional
• Bring any team problems or issues to the attention of human resources
• Report to General Manager at regular times to advise on progress of projects and general maintenance tasks
• Assist Duty Managers, any HOD and Lodge Managers as and when required
• Always maintain confidentiality of hotel guest and other hotel information

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Mechanical/ Electrical/ Plumbing/ HVAC qualification or equivalent recognised trade certification (experience in two of these disciplines)
• Minimum 8 years’ experience in a similar environment of which 3 must be at a managerial level
• Experience in a hospitality environment with a focus on guest interactions and high service levels (preferably safari lodge)
• Computer literate (Microsoft Teams, Excel, Word, Outlook, as well as a task tracking or scheduling programme such as MS Projects, Planner, Trello, Asana, etc.)
• Leadership & managements kills
• Strong decision making
• Ability to delegate tasks, monitor and motivate teams
• Attention to detail
• Focus on managing budgets while being cost sensitive
• Stamina and the ability to work long hours as and when required
• Excellent communication skills, abiltiy to converse in Shangaan would be a distinct advantage 
• Organised with strong admin skills
• Reliable, team player, willing to do the work alongside the team 
• Valid SA drivers’ license

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.