SUMMARY:
Job Title: Maintenance Supervisor
Industry: Hospitality (Hotel / Lodge / Resort)
Location: South Africa
Reports To: Operations Manager / General Manager
Job Purpose
To oversee and coordinate all maintenance activities to ensure the property, facilities, and equipment are maintained to the highest standards, ensuring guest satisfaction, safety, and operational efficiency.
Key Responsibilities
- Maintenance Operations
Supervise daily maintenance tasks across the property (electrical, plumbing, HVAC, carpentry, painting).
Conduct routine inspections of buildings, equipment, and systems.
Ensure preventative maintenance schedules are implemented and adhered to.
Respond promptly to maintenance requests and breakdowns.
- Team Management
Supervise and lead maintenance staff, artisans, and external contractors.
Allocate tasks and monitor performance and productivity.
Provide on-the-job training and ensure skills development.
Enforce discipline and adherence to company policies.
- Health & Safety Compliance
Ensure compliance with South African health & safety regulations (OHS Act).
Conduct safety inspections and risk assessments.
Ensure proper use of PPE and safe working practices.
Maintain safety records and incident reports.
- Budget & Cost Control
Assist in preparing maintenance budgets.
Monitor expenses and control costs effectively.
Source quotes and liaise with suppliers and contractors.
Ensure cost-effective procurement of materials.
- Asset & Inventory Management
Maintain asset registers for equipment and tools.
Monitor stock levels of maintenance supplies and spare parts.
Ensure proper storage and control of tools and equipment.
- Guest Experience Support
Ensure all guest areas are fully functional and aesthetically maintained.
Minimize disruptions to guests during maintenance work.
Address guest maintenance complaints promptly and professionally.
- Administration & Reporting
Maintain maintenance logs and records.
Prepare daily, weekly, and monthly reports.
Track job cards and completion timelines.
Ensure compliance documentation is up to date.
Minimum RequirementsEducationGrade 12 (Matric)
Trade Test Certificate (Electrical / Plumbing / Mechanical preferred)
Additional certifications in maintenance or facilities management advantageous
Experience3–5 years’ experience in a maintenance role within hospitality
At least 2 years in a supervisory or team leader role
Skills & CompetenciesStrong technical knowledge (electrical, plumbing, general building maintenance)
Leadership and team management skills
Problem-solving and troubleshooting ability
Time management and organizational skills
Good communication skills
Basic computer literacy (MS Office, maintenance systems)
Attention to detail and high standards
Personal AttributesHands-on and proactive approach
Ability to work under pressure
Strong work ethic and reliability
Customer service orientation
Flexibility to work weekends, shifts, and standby duties
Working ConditionsOn-site role within a hotel, lodge, or resort
May require after-hours standby for emergencies
Exposure to outdoor environments (especially in lodges/game reserves)
Remuneration (South Africa Guideline)
POSITION INFO:
Job Title: Maintenance Supervisor
Industry: Hospitality (Hotel / Lodge / Resort)
Location: South Africa
Reports To: Operations Manager / General Manager
Job Purpose
To oversee and coordinate all maintenance activities to ensure the property, facilities, and equipment are maintained to the highest standards, ensuring guest satisfaction, safety, and operational efficiency.
Key Responsibilities
- Maintenance Operations
Supervise daily maintenance tasks across the property (electrical, plumbing,
HVAC, carpentry, painting).
Conduct routine inspections of buildings, equipment, and systems.
Ensure preventative maintenance schedules are implemented and adhered to.
Respond promptly to maintenance requests and breakdowns.
- Team Management
Supervise and lead maintenance staff, artisans, and external contractors.
Allocate tasks and monitor performance and productivity.
Provide on-the-job training and ensure skills development.
Enforce discipline and adherence to company policies.
- Health & Safety Compliance
Ensure compliance with South African health & safety regulations (OHS Act).
Conduct safety inspections and risk assessments.
Ensure proper use of PPE and safe working practices.
Maintain safety records and incident reports.
- Budget & Cost Control
Assist in preparing maintenance budgets.
Monitor expenses and control costs effectively.
Source quotes and liaise with suppliers and contractors.
Ensure cost-effective procurement of materials.
- Asset & Inventory Management
Maintain asset registers for equipment and tools.
Monitor stock levels of maintenance supplies and spare parts.
Ensure proper storage and control of tools and equipment.
- Guest Experience Support
Ensure all guest areas are fully functional and aesthetically maintained.
Minimize disruptions to guests during maintenance work.
Address guest maintenance complaints promptly and professionally.
- Administration & Reporting
Maintain maintenance logs and records.
Prepare daily, weekly, and monthly reports.
Track job cards and completion timelines.
Ensure compliance documentation is up to date.
Minimum RequirementsEducationGrade 12 (Matric)
Trade Test Certificate (Electrical / Plumbing / Mechanical preferred)
Additional certifications in maintenance or facilities management advantageous
Experience3–5 years’ experience in a maintenance role within hospitality
At least 2 years in a supervisory or team leader role
Skills & CompetenciesStrong technical knowledge (electrical, plumbing, general building maintenance)
Leadership and team management skills
Problem-solving and troubleshooting ability
Time management and organizational skills
Good communication skills
Basic computer literacy (MS Office, maintenance systems)
Attention to detail and high standards
Personal AttributesHands-on and proactive approach
Ability to work under pressure
Strong work ethic and reliability
Customer service orientation
Flexibility to work weekends, shifts, and standby duties
Working ConditionsOn-site role within a hotel, lodge, or resort
May require after-hours standby for emergencies
Exposure to outdoor environments (especially in lodges/game reserves)
Remuneration (South Africa Guideline)
