Managed Services Manager

 

Recruiter:

Data Centrix

Job Ref:

JHB006135/Liste

Date posted:

Monday, October 24, 2022

Location:

Capetown, South Africa


JOB SUMMARY:
Datacentrix in Cape Town is looking for Managed Services Manager with critical 10 years or more proven experience in Managing Outsource Clients and Service Delivery
Managers, basic understanding of financials and operations guidance

JOB DESCRIPTION:

Primary Role Accountabilities:

Contribute to short and long-term organizational planning and strategy as a member of the
management team
- Identifying operational processes, outputs and feedback, and use this transformation process to
improve the operational systems, processes, and policies in support of an organisation’s mission
- Play a significant role in long-term planning, including an initiative geared toward operational
excellence.
- Managing of subcontractors to deliver on SLA requirements
- Managing the lifecycle of stock part of the incident, request or IMACD to ensure it is recovered as per
of the internal process.
- Managing of PAR levels at all field stock locations
- Increase the effectiveness and efficiency of Services through improvements to each SLA
- Ensuring all SLA’s are fulfilled within the contracted agreement with customer
- Be involved with BU manager with overall financial management, planning, systems and controls, and
organising fiscal documents
- Manage the impact that working capital, budgeting, financial statements and cost-cutting has on the
cash flow of Managed Workspace
- Regular meetings with BU Manager around fiscal planning for the quarter and year ahead
- Oversee monthly and quarterly assessments and forecasts of organization's financial performance
against budget, financial and operational goals.
- Ensuring quality operations management in an organisation by finding the perfect processes for the
people who have to get the work done
- Managing and increasing effectiveness and efficiency of Managed Workspace through improvements
to each function as well as coordination and communication between staff
- Creating an empowering work environment to maximise and align workforce efforts and overall team
productivity
- Proven working experience at least 10 years or more in Managing Outsource Clients and Service
Delivery Managers

Critical Requirements - Skills, Experience & Qualifications:
Relevant IT Degree
- Matric Certificate
- Basic understanding of financials
- Basic Operations guidance
- Parts management principles
- Critical 10 years or more proven experience in Managing Outsource Clients and Service Delivery
Managers
- Strong background and work experience in Operations
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- Ability to look at situations from several points of view
- Delegate responsibilities effectively
- Solid understanding of financial management.
- Ability to build consensus and relationships among managers, partners, and employees.
- Ability to perform within a multi-functional programme team comprising both company staff and
the customer
- Demonstrated ability to organise own work
- Excellent communication skills with the ability to work across multi-functional teams and
businesses dealing with software and hardware products
- Demonstrates understanding of the system/product engineering lifecycle and phases, and
challenges associated with system engineering in a delivery focussed, commercially successful
organisation.
- Confident and effective dealing with Customers and End Users

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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