Management Couple

SUMMARY:
Key Responsibilities

1. Guest Experience & Front of House (typically managed by one partner)

• Welcoming guests and ensuring exceptional service throughout their stay.
• Managing all guest communications, check-ins/outs, and concierge services.
• Handling guest complaints with professionalism and speed.
• Creating a warm, personalized, and luxury guest experience.
• Hosting meals and events as required.

1. Lodge Operations & Staff Management

• Overseeing the day-to-day operations of the lodge.
• Supervising department heads (kitchen, housekeeping, maintenance, guides).
• Scheduling and managing staff shifts and leave days.
• Training and mentoring staff to maintain high standards.
• Upholding lodge policies, procedures, and service standards.

1. Financial Management

• Budget management and cost control.
• Managing petty cash, procurement, and supplier relations.
• Stock control and monthly stock takes (bar, kitchen, housekeeping).
• Reporting to head office/owners with operational and financial updates.

1. Food and Beverage (F&B) Oversight

• Overseeing kitchen operations and menu planning (with or without a head chef).
• Ensuring food safety and hygiene standards are upheld.
• Managing bar inventory, service quality, and guest preferences.
• Hosting meals and ensuring seamless dining experiences.

1. Housekeeping & Maintenance

• Ensuring all rooms and public areas meet 5-star cleanliness and presentation.
• Overseeing maintenance schedules for water, solar, vehicles, and general infrastructure.
• Managing laundry, décor, and room readiness.
• Reporting and resolving maintenance issues promptly.

1. Administration & Compliance

• Maintaining guest records and booking systems.
• Ensuring compliance with health, safety, and licensing regulations.
• Handling HR administration, including contracts, leave, and disciplinary matters.
• Liaising with external service providers and contractors as needed.

POSITION INFO:

• Minimum 3–5 years’ experience in lodge or hospitality management (as a couple).
• Strong leadership and people management skills.
• Excellent interpersonal and hosting abilities.
• Sound financial acumen and administrative skills.
• Comfortable working in remote environments.
• Hands-on and proactive attitude.
• Passionate about wildlife, conservation, and delivering memorable guest experiences.
• Drivers’ licenses for both partners (with PDP preferred).
• First aid and hospitality certifications are advantageous.

• On-site accommodation (private manager’s house or unit).
• Meals during shifts.
• Utilities (electricity, water, internet) included.
• Use of company vehicle for work purposes.