Management Couple

SUMMARY:
🔧 Operational Management

• Oversee the daily operations of multiple lodges, ensuring alignment with group-wide standards.
• Maintain operational efficiency across departments (front office, food & beverage, housekeeping, activities, maintenance).
• Conduct regular site visits and audits to monitor lodge performance and SOP compliance.

• Develop and manage lodge-specific budgets in collaboration with finance.
• Monitor financial KPIs such as occupancy, revenue, food cost, labor cost, and profit margins.
• Approve supplier agreements and monitor procurement systems to ensure cost-effectiveness.

• Recruit, manage, and mentor lodge managers and department heads.
• Implement training and development plans for staff across all properties.
• Resolve staffing issues and support lodge HR processes (disciplinary hearings, labor law compliance, etc.).

• Maintain a high level of guest satisfaction and personalized service across lodges.
• Analyze guest feedback and implement improvements where necessary.
• Ensure consistency in service delivery, hospitality style, and property branding.

• Provide regular reports to the Operations Director/Owners regarding performance, challenges, and opportunities.
• Support long-term strategic planning including lodge upgrades, refurbishments, or expansion.
• Align each lodge’s objectives with group-wide goals.

• Oversee eco-tourism and sustainability initiatives at each property.
• Support community involvement and upliftment programs tied to each lodge's area.
• Ensure compliance with health, safety, and environmental laws.

POSITION INFO:
Minimum Requirements

• Diploma or degree in Hospitality Management, Tourism, or Business Administration.
• 8+ years of experience in the lodge or hotel industry, with 3–5 years in a senior management role.
• Prior experience managing multiple lodges or units, preferably in remote or wilderness settings.
• Strong leadership, interpersonal, and team-building skills.
• Solid understanding of budgeting, cost control, and operational procedures.
• Valid driver's license and ability to travel or live on-site at various lodges as required.

• Familiarity with luxury safari lodge operations (game drives, guides, conservation).
• Experience with lodge systems (e.g. NightsBridge, Semper, RoomRaccoon, Panstrat).
• Working knowledge of South African labor laws, health & safety, and liquor licensing.
• Passion for wildlife, conservation, and guest engagement.

• Calm, solution-oriented leadership under pressure.
• Hands-on and adaptable, especially in remote areas with limited resources.
• Professional presence and strong communication skills with guests and owners.
• High standards of integrity and confidentiality.