SUMMARY:
Bellville – Cape Town
Manager ASOC Fault Management
5 month contract
POSITION INFO:
Must have:
Matric / Grade 12 is essential.
A minimum of a National Diploma / Bachelor’s Degree in engineering, IT, Computer Science is essential.
8 – 10 years of relevant experience in the telecommunications industry is essential
4 – 5 years of experience with Core Network is essential
Good understanding of 24/7 service assurance
Customer experience and Innovation focused.
Problem solver.
Well established industry relationships.
Communication and negotiation skills.
Key accountabilities and decision ownership:
- -Establish and maintain infrastructure, applications and services across OPCOs
- -Daily oversight and support of NOC engineers, providing direction on workload priorities and technical assistance as needed
- -Drive service level agreement level in alignment to target key performance indicators.
- -Ensure network management tools are effectively applied toward fault diagnosis and resolution
- -Steer productivity improvements by transforming and growing operational capabilities, developing talent, setting and driving KPIs, growing strong partner relationships, and delivering increased efficiency and scale
- -To liaise with internal and external support teams toward fault resolution
- -To analyse and report on routine and ad hoc investigations
- -Ensure procedures for all NOC teams are documented, kept up to date, and are well communicated
NB! This job is now closed. You can apply for other jobs by uploading your CV.
