Manager Back Office Operations

Recruiter:

Heitha Staffing Group

Job Ref:

HSG2022

Date posted:

Wednesday, August 17, 2022

Location:

Johannesburg, South Africa

Salary:

Annual salary

JOB SUMMARY:
Employer is looking for a Manager Back Office Operations in the finance sector.

JOB DESCRIPTION:

Purpose

To manage and take ownership of the OMNI and CIC queues for credit operations and to ensure all policies and processes are monitored and implemented efficiently and effectively. Ensure to support customer experience and create better ways to ensure minimal negative impact on customers.

Minimum requirements

Degree / Post grad with professional registration.
5- 7 years Management experience.
Knowledge of product origination processes and customer maintenance account processes.
Banking experience will be advantageous.
3 years people management experience.

Main duties

Treating Customers Fairly and Compliance.
Management of Resources.
Management of Departmental workflows and productivity (OMNI & CIC).
SOP and policies.
Implementation and policy updates in line with internal auditing of financial transactions and external audit reports.
TCF and Ethics Champion.
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Managing a team of 6 people.
Managing debtors book.

Key competencies

Advanced in Excel.
Knowledge and understanding of ABIL system.
Knowledge and understanding of: Labour Legislation in relation to people management and ABIL HR policies / processes and procedures.
Knowledge and understanding of ABIL policies and procedures.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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