Manager: Collections

SUMMARY:
Are you a strategic leader with a passion for driving performance and innovation? This is your opportunity to shape and lead the collections and ECM strategy for a forward-thinking organization. If you thrive in a dynamic environment and excel at turning strategy into measurable results, this role is for you.

POSITION INFO:
This exciting opportunity offers the chance to step into a high-impact leadership role, where your strategic thinking and expertise will directly influence business performance. The successful candidate will take ownership of developing and executing a best-in-class collections and ECM strategy, driving operational excellence and supporting long-term business growth.

This organization fosters a collaborative and innovative work environment, encouraging new ideas and empowering leaders to make real change. It’s a fantastic platform to showcase your skills, take strategic ownership, and work alongside talented professionals who are passionate about delivering results.

Duties:

• Strategic leadership role with direct business impact.
• Innovative and growth-driven organizational culture.
• Competitive remuneration and benefits.
• Excellent career development and advancement opportunities.
• Lead the strategic development and execution of the Collections function to meet business goals and drive innovation.
• Set and manage monthly targets and scorecards, ensuring accurate tracking and performance analysis.
• Collaborate with Business Intelligence teams to optimize reporting and ensure that AWS dashboards are rolled out effectively.
• Redesign and enhance collections strategies to support improved outcomes.
• Provide strategic insight and guidance on behavioural linguistics and credit models.
• Deploy and monitor analytic models to optimize collections performance.
• Partner with cross-functional teams to deliver key projects.
• Mentor and support collections analysts through coaching and knowledge sharing.

• Education: Relevant tertiary qualification in Finance, Business, or a related field.
• Experience: Minimum 5+ years’ experience in collections strategy or a related function within financial services, with proven leadership experience.
• Skills:
  
  • Strong strategic and analytical mindset.
  • Excellent communication and collaboration skills across technical and non-technical stakeholders.
  • Proficiency in data analytics and business intelligence tools (e.g., AWS dashboards).
  • Ability to drive innovation and implement performance improvement strategies.
• Non-negotiable: Proven track record of strategic leadership and delivering measurable business impact.

• Collections Strategy
• Credit & Risk Management
• Financial Services Leadership Roles
• Business Analytics & Transformation