Manager: Collections Strategy

Recruiter:

Network Recruitment

Job Ref:

NFP016551/HN

Date posted:

Friday, January 23, 2026

Location:

Cape Town, South Africa

SUMMARY:

Are you a strategic thinker with a passion for transforming collections performance through data, modelling, and optimisation? We’re looking for a Manager: Collections Strategy to lead the development, implementation, and enhancement of strategies that improve collections efficiency, increase book performance, and drive meaningful business impact.

POSITION INFO:
This is an opportunity to join a forwardâthinking financial services environment where innovation, dataâdriven decisionâmaking, and continuous optimisation are at the heart of the collections function. You will work closely with senior leadership and crossâfunctional teams, taking full accountability for shaping the collections strategy, enhancing operational effectiveness, and ensuring sustainable growth.

Why Join?:

Lead cutting-edge strategic initiatives in a dynamic and transformation-focused environment
Play a key role in capital optimisation, risk management, and performance improvement
Influence strategic decisions with high visibility and leadership support

What’s in it for you? A permanent, high-impact role with opportunities for strategic growth, advanced analytical work, and meaningful influence over the future of collections and credit performance.

Key Responsibilities:

Lead the strategic development and optimisation of the collections function, aligning with business goals
Design, build, implement, and document collections models and strategies across the full lifecycle
Analyse portfolio-level data to identify key risk factors, root causes, and performance trends
Drive code optimisation, reporting automation, and advanced analytical insights
Manage target forecasting, scorecards, and monthly tracking in collaboration with BI and data teams
Provide insights and strategic guidance to support continuous improvement in overall collections performance
Recommend and execute champion/challenger strategies to drive portfolio profitability
Integrate models and analytics into operational processes to enhance collections and recoveries outcomes
Deliver strategic campaign plans to optimise utilisation of all available tools
Identify improvements to systems, processes, and policies in support of business strategy
Communicate complex technical information clearly to nonâtechnical stakeholders
Apply industry knowledge to interpret data and drive stronger performance outcomes

Key Performance Outcomes Include:

Improved collections rates
Reduced forward roll rates
Better yield percentages
Reduced cost to collect
Improved net lending margin
Lower non-performing loan ratios
Reduced credit loss ratios

Job Experience and Skills Required:

Education:
- Honours Degree or equivalent in:
  - BCom (Maths, Stats, and Finance), with Economics Econometrics, or Actuarial Science, or BSc Engineering (Preferred)
Experience:
- 5+ years’ experience in a similar strategy or analytics-focused role
Technical Skills:
- Proven experience with: SQL, R, Python, AWS, and advanced Excel
- Banking / Financial Services experience is advantageous

Apply now!
For more exciting Finance vacancies, please visit:
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I also specialise in recruiting:

Actuarial roles (Life, ShortâTerm, Health, Pensions, Quantitative)
Data Scientists / Data Analysts (Python, R, SQL, Machine Learning)
Risk Analysts (Credit, Market, Model Risk, Operational)
Pricing Specialists (Insurance, Financial Products)
Machine Learning & AI Data Scientists (ML Ops, NLP, Predictive Modelling)
Quantitative Specialists across Banking, Insurance, and FinTech

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future opportunities.
For more information, contact:
Heidi Joubert
Specialist Recruitment Consultant
Connect with me on LinkedIn:
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