Manager: Commercial Systems Ecosystem

SUMMARY:
Our client, a leading player in the technology and digital services industry, is seeking a Manager: Commercial Systems & Enablement to oversee and continuously enhance the platforms that drive customer acquisition, sales, and service delivery.

POSITION INFO:
In this pivotal role, you will lead a small team responsible for ensuring that commercial systems are integrated, secure, and optimized to support both exceptional customer experiences and internal operational efficiency. You’ll collaborate closely with IT, Sales, Marketing, and Operations to ensure that systems effectively enable business performance and innovation.

Key Responsibilities:

• Strategy & Leadership: Develop and implement a commercial systems enablement strategy aligned with business and IT goals. Lead a multi-disciplinary team and champion system modernization initiatives.
• Systems Management & Optimization: Manage and maintain CRM, ordering, and self-service platforms. Ensure system reliability, performance, and adoption.
• Enablement & Continuous Improvement: Drive system utilization and user engagement through enablement, training, and automation initiatives. Enhance reporting and analytics to inform decision-making.
• Governance & Vendor Management: Oversee vendor relationships, ensure compliance with data privacy and security standards, and support the procurement of new tools.
• Team & Stakeholder Leadership: Coach and develop your team, foster cross-functional collaboration, and align priorities with key business and IT stakeholders.

• Education – Bachelor’s Degree in Information Systems, Computer Science, or a related field.
• Experience:
  • Minimum of 7 years’ experience managing commercial systems (CRM, ordering, or self-service) within a telecommunications or technology environment.
  • At least 3 years in a leadership or team management role.
  • Proven experience in system integration, enablement, and process automation.
  • Strong understanding of digital customer journeys and commercial operations.
• Skills:
  • Strong business and technical acumen with a strategic mindset.
  • Excellent communication and stakeholder engagement abilities.
  • Proven leadership and team development capabilities.
  • Analytical and process-driven approach to problem-solving.
  • Focused on innovation, enablement, and continuous improvement.