Manager: Intermediary Services Relations

SUMMARY:
Intermediary Services Relations Manager

POSITION INFO:

Specification

Duties & Responsibilities:

Manage the Debarment process

• Receive instruction from the debarment committee
• Collection of relevant documents from various sources
• Identify outstanding requirements and request them from the relevant parties
• Compilation of the debarment pack
• Draft, sign and dispatch the debarment notices to the relevant parties
• Initiate at the debarment hearings
• Inform the relevant parties of the outcome of the hearings
• Deal with matters ancillary to and arising after the debarment hearing

Manage the Replacement process

• Ensure compliance with the replacement policy and deal with the technical issues as related to this policy.
• When requested to by Asisa provide opinions on replacement related issues.
• Dealing with ancillary issues to this policy which will include the following:
  • Ensure compliance with the LTIA / PPR Replacement standard
  • Ensure that the cooling off letters are dispatched
  • Deal with queries relating to the replacement of policies
  • Communicate and liaise with intermediaries and management to ensure compliance with the policy
  • Deal with technical queries relating to the replacement of policies
  • Consider written representations submitted by Intermediaries in the event of non-compliance with the policy and standard
  • Report issues of non-compliance to the internal replacement tribunal
  • Ensure that sanctions and remedial measures determined by the internal tribunal are enforced which shall include the issuing of the instruction to reverse commission if determined by the tribunal

Reporting

• MANCO Reporting
• Review of Debarment and Replacement policy as and when required
• Attending conferences and meetings to speak about the issues and concerns identified in the replacement process
• Training

Requirements           

Formal Education:

• Relevant Legal Degree (preferably LLB)
• Member of the Compliance Institute

Experience:

• 3 - 5 years Management experience
• 3 – 5 years financial services industry experience

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