Manager: International Logistics

SUMMARY:

Experience required for this role:

• Proven experience in business processes design and implementation
• Commercial expertise including: Agent management
• Africa Risk management experience will be advantageous.
• At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade.
• In-depth knowledge of trade regulations, customs procedures, and logistics in the African region

POSITION INFO:
Qualifications:

• Matric
• Tertiary qualification in international supply chain essential
• At least 5 years management experience
• Management post-graduate qualification will be advantageous.

• Strong leadership and managerial qualities
• Supply Chain knowledge will advantageous
• Excellent communication and negotiation skills to interact with clients and various stakeholders
• Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
• Must be numerate
• Must be familiar with African customs processes

• Agent relationship management
• Well - developed inter-personal skills coupled with expert written and verbal communication
• Excellent negotiation skills
• Sound Planning and organisational skills
• Ability to manage and work under pressure
• Customer (internal and external) centric
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Must have a high level of emotional intelligence

• Facilitate the signing up of additional agents where necessary
• Cultivate strong relationships with agents by fostering trust and cooperation
• Define relevant KPIs to measure the performance African agents
• Set up a system to regularly evaluate the performance of African agents
• Have regular engagements with African agents to foster continuous improvement
• Facilitate dispute resolution between agents and the operations teams
• Maintain open and regular communication with African agents.

• Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements

• Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges
• When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
• Collaboration on pricing strategy
• Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.
• Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
• Provide inputs for the Balanced Scorecard (if required)
• Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
• Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
• Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
• On agreed intervals, prepare the following reports: KPI reports (for agents and trade lanes), country market and industry reports, profitability reports, risk management report, rates trends report
• Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
• Utilise relevant Management Information System (e.g. Monthly Dashboard and KPI's) in decision making
• Interpret and use information on system delivery from Service Reports and Customer Surveys
• Interpret and use information from Balanced Scorecard- analyse, interpret trends
• Prepare Africa Tradelane and EXCO reports timeously
• Disseminate information to direct reports and ensure it filters down to teams

• Achieve Africa budget and forecast
• Maximize Profits by rate negotiations with suppliers and improving profits where

• Manage cash flows - invoicing, query resolution and collection
• Minimize financial waste
• Safeguard assets

• Client retention and growth
• Timely and accurate reporting
• Meet internal and external client KPIs
• Efficient resource planning and usage
• Meet ESG targets
• Meeting SHERQ objectives
• Adherence to business processes
• Achieve Africa budget and forecast
• Minimize financial waste
• Stakeholder engagement and management
• Compliance
• Agent Query Resolution