Manager: Operational Systems

SUMMARY:
Our client, a leading technology and network services organization, is seeking a Manager: Operational Systems to oversee and optimize the suite of platforms that enable customer service, provisioning, and activation processes.

POSITION INFO:
In this role, you will take ownership of the stability, integration, and performance of operational systems that underpin daily business operations. Working cross-functionally with IT, network operations, and customer experience teams, you’ll ensure that systems are reliable, scalable, and continuously improving to support exceptional service delivery.

Key Responsibilities:

• Strategy & Leadership: Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team.
• Systems Management & Optimization: Oversee the systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability.
• Enablement & Continuous Improvement: Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations.
• Governance & Vendor Management: Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards.
• Team & Stakeholder Collaboration: Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership.

• Education – Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical discipline.
• Experience:
  • Minimum of 7 years’ experience managing or supporting operational systems in a telecommunications or technology environment.
  • At least 3 years’ experience in a team leadership or management role.
  • Proven expertise in service provisioning, activation, and customer support processes.
  • Experience with OSS (Operational Support Systems) and integrations with CRM/BSS platforms.
• Skills:
  • Leadership and team management capabilities.
  • Excellent understanding of service delivery and operational workflows.
  • Analytical, process-oriented, and focused on continuous improvement.
  • Effective communicator with strong stakeholder engagement skills.
  • Proven ability to lead cross-functional collaboration in dynamic environments.