Managing Executive: Services

SUMMARY:
A specialist ICT Solution provider is looking for a Managing Executive: Services to join their team to design policies, oversee customer service implementation and service management through the implementation of technology solutions.

POSITION INFO:

Role Purpose: 

• Designing policies, overseeing customer service implementation and service management through implementing technology solutions. 
• Plans, monitors, and manages projects from initiation through to completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks, and changes.
• Manages projects to ensure on-time completion according to specifications and within budgeted costs.
• Manage large multifaceted projects. 
• Strategically accountable for the end-to-end Services function of the Company. 

Key Competencies / Performace Drivers 

• Formulate business delivery strategy with others in the executive team.
• Design policies that align with overall strategy.
• Implement efficient processes and standards.
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with local and international laws (e.g. data protection).
• Oversee the implementation of technology solutions throughout the organization and customers environment.
• Manage contracts and relations with customers, vendors, partners, and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Manage relationships with delivery partners and vendors.

Technical Competencies:

• Experience with implementing IT systems.
• Knowledge of data analytics and reporting.
• Good with numbers and financial planning.
• Ensure all systems operate smoothly and align with quality standards.
• Maximize the efficiency of all business procedures.
• Establish service KPIs for the enterprise and customers and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.

Qualifications and Experience:

• Matric Certificate
• IT related Degree 
• 8 to 10 years technical experience in the relevant field
• Proven experience as Head of Operations, Operations Director, or similar leadership role
• Familiarity with all business functions including HR, finance, supply chain and IT

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: www.wePlace.co.za / Facebook page @wePlace / LinkedIn www.linkedin.com/company/wePlace/

NB! This job is now closed. You can apply for other jobs by uploading your CV.