Master Service Advisor

Recruiter:

Sydsen

Job Ref:

PTA000701/WS

Date posted:

Tuesday, October 21, 2025

Location:

Sandton, South Africa

SUMMARY:
Workshop Controller

POSITION INFO:

Key Responsibilities

Act as the primary contact for customers throughout the service process.
Accurately capture vehicle concerns, prepare detailed job cards, and provide cost estimates.
Liaise closely with technicians and the workshop controller to ensure timely and accurate repairs.
Keep customers informed of repair progress, additional work, and completion timelines.
Conduct vehicle handovers, ensuring all work has been completed to Toyota standards.
Manage warranty claims, service plans, and goodwill requests in line with OEM guidelines.
Promote additional products and services to enhance customer value and dealership profitability.
Ensure all work complies with Toyota’s quality, safety, and operational requirements.
Contribute to customer retention and satisfaction through proactive communication and follow-up.

Minimum Requirements

Minimum 3–5 years’ experience as a Service Advisor within a franchised dealership (Toyota experience preferred).
Toyota Master Service Advisor Certification or equivalent qualification advantageous.
Sound knowledge of Toyota systems (Autoline, E-Toyota, TSM, etc.) and DMS platforms.
Strong technical understanding and customer relationship skills.
Excellent administrative, organisational, and communication abilities.
Valid driver’s licence and professional presentation.

Key Competencies

Passionate about the Toyota brand and customer excellence.
Strong attention to detail and problem-solving skills.
Able to work under pressure while maintaining high accuracy.
Target-driven with a positive and team-oriented attitude.

Similar jobs you might be interested in:

Master Service Advisor
Location: Sandton
Salary:
Workshop Controller
2 days ago

HEAD OF COMPLIANCE
Location: Pretoria
Salary: R1,500,000.00 CTC / Annum Offer (Neg)
Insurance Sector
14 days ago

Accounts Payable Supervisor
Location: Isando
Salary: Market related
Effectively managing a team of Accounts Payable Administrators, to meet agreed financial goals.
Today

Business Analyst - Retail (6 months)
Location: Johannesburg
Salary: 1000 Monthly
2 days ago

Data Lead - Hybrid
Location: Johannesburg
Salary: Market related
Data Lead to shape and lead the organisation’s data environment, ensuring it is robust, efficient, and ready to support future growth.
2 days ago

Accounts Receivable Controller / Billing Controller
Location: Johannesburg
Salary: Market Related Annually
Are you detail-oriented, organized, and passionate about financial accuracy?
2 days ago

Solution Architect
Location: Johannesburg
Salary:
Lead end-to-end solution architecture across application, integration, and data domains for priority initiatives. Ensure solutions are fit-for-purpose, secure, cost-appropriate, and operable, and that they comply with the organisation’s enterprise architecture standards, information security policies, and privacy regulations. Provide clear artefacts, design assurance, and guidance that enabl...
10 days ago

Qualified Ford Technician / Master Technician - Pretoria
Location: Pretoria
Salary:
Remuneration: Competitive remuneration package dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is seeking a qualified Ford Technician or preferably master Technician to join their dynamic service team. The ideal candidate will have solid technical experience within the Ford brand and a proven ability to diagnose, repair, and maintain vehicles to manufactu...
13 days ago

Hospital Manager - Johannesburg
Location: Johannesburg
Salary: Monthly
Well known private hospital group is looking for an experienced Hospital Manager to join their team in Johannesburg.
14 days ago

Data Migration Strategist
Location: Johannesburg
Salary:
Our client in the telecoms sector is seeking a Data Migration Strategist on a contract duration of 6 to 12 months. We are looking for an experienced Data Migration Strategist with in-depth knowledge of Business Support Systems (BSS) to lead and manage complex data migration programs. The successful candidate will be responsible for defining the data migration strategy, planning and overseein...
17 days ago