Medical Receptionist

SUMMARY:
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POSITION INFO:

Position: Medical Receptionist
Location: Cape Peninsula (Candidates may reside in surrounding areas, including Hout Bay, Muizenberg, and nearby coastal or southern peninsula communities)
Industry: Healthcare / Medical Administration

Our client, a high-volume and well-established Medical Centre, is seeking an experienced Medical Receptionist to join their dynamic team. This role is ideal for a confident, detail-oriented individual who thrives in a fast-paced environment and is passionate about patient care and operational excellence.

Key Responsibilities

Front Desk & Patient Liaison

• Greet and assist all patients in a professional and compassionate manner.

• Manage patient queries, appointments, and walk-ins.

• Maintain and update patient records with accuracy and confidentiality.

• Open new patient files, ensuring complete documentation.

• Call Handling

• Professionally manage incoming calls and redirect them to the relevant departments.

• Respond to patient inquiries via phone and email in a timely manner.

Billing & Payment Processing

• Capture payments (cash, card, EFT), issue receipts, and balance tills daily.

• Reconcile charge sheets and ensure accurate data submission.

• Inform patients of outstanding balances and ensure payment collection prior to departure.

• Document payment arrangements and unresolved accounts for credit control follow-up.

Appointment Scheduling

• Efficiently book and manage patient consultations and follow-up visits.

• Coordinate appointments based on doctor availability and patient needs.

Administrative Support

• File patient records, lab results, and specialist reports in designated systems.

• Prepare daily financial reports and ensure reconciliation of all transactions.

• Ensure patients leave with a printed invoice or statement.

Compliance & Confidentiality

• Adhere to patient confidentiality and practice data protection policies.

• Ensure all documentation is filed and stored in compliance with medical regulations.

Specialist & Occupational Health Support

• Process specialist referral authorizations and injury-on-duty documentation.

• Submit related paperwork accurately and within required timeframes.

Stock & Supplies Management

• Monitor and replenish essential supplies (patient files, script pads, sick notes).

Requirements:

Minimum Qualifications:

• Matric (Grade 12) – essential

• A valid driver’s license and own transport – advantageous

Experience:

• 3–5 years in a similar medical receptionist/administrative role – essential

• Experience in a high-volume, fast-paced medical environment – highly advantageous

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Familiarity with medical billing software and administrative tools

• Experience with Elixir Classic – advantageous

Remuneration:

• Market-related, based on experience

How to Apply: Please send your CV and supporting documents to with reference: Receptionist

Only candidates who meet all the listed requirements will be considered.