Requirements:
Grade 12
Office Administration experience at a Medical Practice
Previous medical receptionist experience
Completely fluent in Afrikaans and English
Fully computer literate (Especially with the following programs, MS Office, Mededi and Practice Perfect)
Duties will include:
Daily operations management
After the consultation with the Oncologist, schedule a follow-up appointment and provide the patient with an appointment card;
As and when required, complete a “request for x-ray examination form” on behalf of the patient and supply the patient with the said form
Schedule an x-ray appointment on behalf of the patient and provide the patient with an appointment card
Schedule an appointment for the patient with the respective Oncologist on the same day as his x-ray appointment
Should a patient fail to attend to an appointment, reschedule the said appointment
Record deceased patient details in deceased book
Maintain a presentable reception area and provide assistance to patients
Arrange patients’ folders, according to the daily appointment list
Create new patient folders, which include the patient’s histology from other Laboratories
Create accurate patient profiles on Mededi and Practice Perfect
Accurate completion of Pathcare- and x-ray examination forms
Schedule emergency appointments as and when requested
Should an emergency patient need to be admitted to hospital, provide the necessary documentation and approved claim number to the admission department
File all original documentation in the applicable patient folder
Should a blood transfusion be necessary, complete the applicable form and immediately provide a copy to the hospital
Should a patient need oxygen, complete the applicable form and immediately provide a copy to Afrox, Oxygen, VitalAire and Ecomed
File both application forms (blood transfusion and oxygen) in the patient’s folder
Schedule port implantation appointments, as and when required
Prompt providing of necessary documentation and approved claim number of patient to hospital
Complete and provide the blood transfusion- and/or oxygen application form to the hospital or Afrox, Oxygen, VitalAire and Ecomed
Ensure daily filing of patients’ documents
Prompt scheduling of port implantation appointments
Obtain accurate information about new inpatients in order to create new patient folders and -profiles on Mededi and Practice Perfect
Schedule follow-up appointments for discharged patients
Scheduling appointments for annual check-ups, radiation therapy, PET scans, outside clinics and/or hospitals
Manage switchboard and communication via e-mail and/or fax transmission
Make phone calls, take messages and return phone calls
Type documents as and when requested
File documents daily
Distribute documents to relevant parties
Make photocopies as requested
Manage and attend to all patient enquiries and/or complaints within twenty-four (24) hours
Immediately notify Oncologist of any patient messages
Various other administration duties
