Medical Receptionist - CBD

SUMMARY:
An opportunity exists within the rooms of a Specialist Surgeon for a Medical Receptionist

POSITION INFO:
The ideal candidate would have above-average organisational and communication skills
Stay one step ahead of the Surgeon in order to ensure that his schedule runs seamlessly

Job Specification
Answering of all calls in a professional, courteous and efficient manner
Take messages and ensure they are actioned by relevant person
Maintain the issue logbook for all messages and matters that arise on a daily basis
Assist with phone, email or sms patients with feedback from doctor regarding messages left
Manage the diary – booking patient appointments, communicate billing policy to all new patients
Assist with preparing all files for following day’s appointments
Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
Assist with checking that all patient details on file are still up to date and obtain new details if relevant
Open accounts and capture all relevant information accurately on system for new patients
Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit
Assist with obtaining patient results and related correspondence (lab results, radiology)
Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised
Providing quotations for all patient procedures
Prepare the theatre list bookings and pre-authorisations
Assist with arranging the Anaesthetist and Assistant for surgeries
Ensure all clinical notes are captured on the patient files post-surgery
Keeping track of Assistant fees and payments made to them
Keeping track of cases where the doctor has assisted in surgeries
Assist with doctors’ reports, thank you letters (where necessary)
Keeping track of pharmacy accounts and stock per Doctor
Accounts
Bill patients accordingly and collect payment where necessary
Accept money (cash or card) write receipts
Allocate patient payments
Ensure all theatre billings have been completed by the doctor within 48 hours
Liaise with the Bureau on patient related queries and assist with debt collection
Month end processing
Daily banking given to the doctor
Maintain Petty Cash
Maintain attendance register

General
Schedule all admin related appointments with the doctor and the various service providers
Liaise with contractors such as hospital technical department, IT specialists, Suppliers
Maintain all supplier contracts and agreements
Ordering stock from various places: pharmacies, stationers
Support of various marketing initiatives
Assist the doctor with all office admin related tasks
Maintaining the CPD register

Minimum Requirements
Strong administrator with proven experience within a medical receptionist/administration position
Excellent attention to detail
Ability to communicate effectively in English a pre-requisite. Ability to converse in Afrikaans advantageous
Knowledge of Portuguese also beneficial
Driver’s license and own vehicle preferred
Knowledge of GoodX or similar package highly advantageous
Tech savvy and proactive in approach to tasks



Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only shortlisted candidates will be contacted.

Should you not have heard back within a two-week period, please assume that your application was unsuccessful