SUMMARY:
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POSITION INFO:
Approachable, personable individual with proven experience working in a medical practice required to join specialist team in Cape Town. Job Specification Reception Answering all calls in a professional, courteous and efficient manner Take messages and ensure they are actioned by the relevant person Maintain the issue logbook for all messages and matters that arise daily Assist with phone, email or sms patients with feedback from doctors regarding messages left Assist with managing the diary – booking patient appointments, and communicating billing policy to all new patients Assist with preparing all files for the following day’s appointments Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations Assist with checking that all patient details on file are still up to date and obtain new details if relevant Open accounts and capture all relevant information accurately on the system for new patients Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit Assist with obtaining patient results and related correspondence (lab results, radiology) Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation andto be hospitalised Providing quotations for all patient procedures Prepare the theatre list bookings and pre-authorisations Assist with arranging the Anaesthetist and Assistant for surgeries Ensure all clinical notes are captured on the patient files post-surgery Keeping track of Assistant fees and payments made to them Keeping track of cases where the doctor has assisted in surgeries Assist with doctors’ reports, and thank you letters (where necessary). Keeping track of pharmacy accounts and stock per Doctor Accounts Bill patients accordingly and collect payment where necessary Accept money (cash or card) and write receipts Allocate patient payments Ensure all theatre billings have been completed by the doctor within 48 hours Liaise with the Bureau on patient-related queries and assist with debt collection Month-end processing Daily banking is given to the doctor Maintain Petty Cash Maintain attendance register General Schedule all admin-related appointments with the doctor and the various service providers Liaise with contractors such as the hospital technical department, IT specialists, Suppliers Maintain all supplier contracts and agreements Ordering stock from various places: pharmacies, stationers Support of various marketing initiatives Assist the doctor with all offi ce admin-related tasks Maintaining the CPD register Essential Requirements Proven experience in working in a doctor's rooms, preferably a specialist Strong IT Skills Experience with Vericlaim and billing a benefit Bilingualism in English and Afrikaans is a requirement Own transport and driver's license preferred Ability to work within apaperless environment Drivers Licence and own vehicle Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for thepurpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business. Please note that only short-listed candidates will be contacted. Should you not have heard back within a two-week period, please assume that your application was unsuccessful.
