Mercedes-Benz Parts Advisor

Recruiter:

The Legends Agency

Job Ref:

RYYV36X6

Date posted:

Monday, November 17, 2025

Location:

Cape Town, South Africa

Salary:

R20 000 - R25 000+ depending on experience

SUMMARY:
As a Parts Advisor focused on Mercedes-Benz vehicles, you''ll be the key contact for internal technicians and trade customers, delivering expert guidance on parts availability, pricing, and ordering.

POSITION INFO:

Mercedes-Benz Parts Advisor

Drive excellence in parts service at a premium dealership

Cape Town (Gardens) | Office-based | R20 000 - R25 000+ depending on experience | UK Hours (8am - 5pm)

About Our Client

Our client is a trusted and growing automotive dealership support partner, delivering premium customer experiences within the luxury vehicle segment. Representing some of the most renowned names in the industry, they are known for operational excellence, team development, and a strong service ethos. Their Cape Town-based team supports UK dealerships, maintaining high standards of professionalism and technical precision.

The Role: Mercedes-Benz Parts Advisor

As a Parts Advisor focused on Mercedes-Benz vehicles, you''ll be the key contact for internal technicians and trade customers, delivering expert guidance on parts availability, pricing, and ordering. This role supports the seamless operation of a busy dealership by ensuring that the correct parts are sourced, managed, and delivered with accuracy and speed. You''ll play a vital role in customer satisfaction and service efficiency.

Key Responsibilities

2-5 years experience as a Parts Advisor within a Mercedes-Benz dealership or approved service centre
Assist trade, retail, and internal workshop customers with selecting appropriate parts
Provide quotations, availability checks, pricing, and technical advice
Process parts orders, returns, invoices, and warranty claims accurately
Liaise with suppliers for special or urgent orders
Maintain and monitor parts stock levels and inventory records
Meet and exceed sales and service KPIs, including customer satisfaction metrics
Stay current on Mercedes-Benz parts catalogues, product updates, and DMS systems

About You

2-5 years'' relevant experience in a Mercedes-Benz dealership or OEM parts environment
Proven knowledge of Mercedes-Benz OEM and aftermarket parts
Proficiency in dealership management systems (e.g., CDK/Kerridge, AutoLine)
Strong interpersonal and customer service skills
High attention to detail with solid organisational abilities
Ability to multitask and perform in a fast-paced environment
Professional, well-groomed, and confident communicator
Team-oriented with a solutions-driven mindset
Automotive certification advantageous; Mercedes-Benz product training is preferred

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