Merchant Support Officers x 6

Recruiter:

Mobi Train

Job Ref:

CPT000199/Cindy

Date posted:

Friday, July 29, 2022

Location:

Stellenbosch, South Africa

Salary:

R10000 Monthly

JOB SUMMARY:
CONTRACT to PERM
These positions will be situated in Stellenbosch and involves supporting merchants remotely.
The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime and electricity sales.
Training will be offered the opportunity to advance support skills from device activation and onboarding, handling advanced technical and financial queries.
As Support Officer, client engagement will start with supporting new and existing merchants. Training these merchants in using Android and Point-of-Sale devices with the specific software loaded on them. Exposure to various online solutions and payment rails. The ideal candidate will be the face of the client and must be passionate about understanding the needs and creating a positive customer experience.
Queries from the merchants will be via VoIP phone, WhatsApp and email. Queries will range in complexity from simple "how-to" questions to over-the-air trouble shooting using Terminal Management and other systems to resolve issues.
A good understanding of daily merchant demands, android software and strong analytical and troubleshooting skills are key to being successful in this role.

JOB DESCRIPTION:

Key areas of Responsibility
Expected to advance through a skills matrix as you progress in your career, thereby exposing more responsibilities including(but not limited to):
Device and Platform Back-Office Support

Meet and exceed operational targets
Support and assist merchants with onboarding
Train merchants to use the POS device to take payments and sell VAS
Train online merchants how to setup to optimise the clients payment and communication experience
Provide exceptional customer support by responding accurately to phone, e-mail and WhatsApp enquiries
Assist merchants with installing and using additional software(such as Stock Management) on the devices as appropriate
Escalate critical merchant situations to management
Become fluent in demonstrating the devices and related software
Clearly explain the advantages and benefits of using the android device
Process daily workflow/calls/support/orders/quotes on the respective platforms
Track and administer all support cases to ensure timely resolution and follow-up
Train new Support Officers in the full skills matrix

Administrative functions:

Manage dispute handling process
Manage onboarding process
Monitor system Audit trail
Manage and process the PIN reset process through authentication
Execute and manage Access request process for internal users from end to end
Manage internal user profiles, roles and permissions providing monthly reports
Perform daily testing on all features(card acceptance, cash acceptance VAS purchases, merchant liquidations, etc)
Perform reversals of merchant and/or customer funds
Execute suspensions, revivals and live cycle of customer wallets

Key attributes and Requirements

Minimum Grade 12 or equivalent, relevant Diploma/Degree beneficial
Clear Criminal and Credit history
Outstanding communication, interpersonal and admin skills
Excellent verbal presentation skills
Critical thinker and problem solver
Demonstrates creativity, resourcefulness, energy, passion, integrity, honesty, smart-thinking and teamwork capabilities
Good at relationship building and maintenance
Must be able to operate in a regulated work environment
A support track record will be advantageous
Working hours - 7h00-22h00;7days; 45h00 per week
Contactable references required

CV's are to be submitted to -train.co.za

Should you not be contacted after 2 weeks of submission of your CV, please consider your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Software Engineering Tech Lead (Remote)
Location: Cape Town
Salary:
8 days ago

Customer Support Associate – Fintech & Digital Payments
Location: Cape Town
Salary:
35 days ago

Customer Support Specialist – Payments & Transaction Monitoring (26111)
Location: Cape Town
Salary:
51 days ago

Business Analyst (Payment Gateway & Card Processing) Contract (6 months)
Location: Cape Town
Salary:
51 days ago

Cost Accountant
Location: Stellenbosch
Salary: 550 000 Annually
Our client, a well-established and fast-growing company within the retail industry, is seeking a highly analytical and commercially focused Cost Accountant to join their finance team in the Cape Winelands.
Today

Tax Compliance Officer
Location: Cape Town
Salary: 300 000 Annually
This role is an essential part of the Tax team. As a key player within the tax function, you will oversee and manage the end-to-end tax compliance process while supporting the Associate in driving operational excellence, quality control, and workflow efficiency. The role requires an experienced tax professional with strong technical expertise, leadership capability, and a proactive mindset, who ca...
1 day ago

Tax Compliance Supervisor/Manager
Location: Cape Town
Salary:
2 days ago

Temporary Senior Financial Accountant
Location: Somerset West
Salary:
International client with offices in Somerset West is seeking to employ a Temporary Senior Financial Accountant. The successful candidate will be responsible for providing technical supportto the Finance team and will report to the Finance Operations Manager
9 days ago

Head Office Accountant
Location: Cape Town
Salary:
Accelerate Your CA(SA) Career Beyond the Ordinary. If you are a newly qualified CA(SA) ready to move beyond routine reconciliations and into a role with real commercial impact, this opportunity is built for you. This is your chance to step into the head office and play a meaningful role in analyzing performance, challenging data and influencing decisions that drive the business forward.
10 days ago

Regional Sales Manager
Location: Paarl
Salary: Market Related
A well-established input manufacturer and distributor of products for horticultural and field crops is seeking the above to be responsible for driving regional sales and marketing growth while providing technical support, managing customer relationships, coordinating training and trials, and ensuring effective product positioning across the area.
11 days ago

Merchant Support Officers x 6

Similar jobs you might be interested in:

Create a free job alert for Merchant Support Officers x 6 in Stellenbosch