Microsoft 365 & AI Solutions Consultant (Business Analyst)

SUMMARY:
Morningside, Durban. 
Are you passionate about helping businesses unlock the power of Microsoft 365, Teams, and AI tools like Copilot? A dynamic IT solutions company is looking for a driven and tech-savvy Consultant / Business Analyst to join their growing team.

In this role, you’ll work closely with small to medium-sized businesses to streamline collaboration, improve productivity, and implement smart AI-driven solutions.
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POSITION INFO:

• Design and implement Microsoft 365, Teams, and Copilot offerings tailored to SMB clients
• Lead tenant readiness assessments, Teams governance, SharePoint migrations, and Teams Phone deployments
• Implement Microsoft 365 security baselines, including MFA, Conditional Access, Microsoft Defender, DLP, and Purview
• Drive Copilot readiness, run pilot projects, and lead adoption and change management initiatives
• Develop reusable templates, runbooks, training materials, and documentation
• Deliver measurable outcomes that align with client business goals

• 3–5+ years of hands-on experience delivering Microsoft 365, Teams, SharePoint, and Power Platform solutions
• Strong pre-sales, solution design, and stakeholder engagement skills
• Practical experience with Entra ID, Intune, Microsoft Defender, Purview, Teams Phone, and Copilot
• Proven success in change management and user adoption programs
• Microsoft certifications or Applied Skills badges
• Must have own vehicle for client site visits
• Bonus: experience with Power Automate, Power Apps, COE Starter Kit, basic scripting / automation, and SQL
• Bonus: familiarity with SMB / owner-managed environments and project management tools
• Strong understanding of business processes and digital transformation