Microsoft Application Support Specialist IT

SUMMARY:
Job Spec Our Client in Cape Town requires a Microsoft Application Support Specialist IT for a 1 year contract role. The successful candidate will support and advice to users with Office application issues and questions. Duties include training help desk to field basic issues and reporting.

POSITION INFO:

Qualifications

• Matric
• Microsoft Office Specialist: Expert (Office 365 and Office 2019)

Experience

• 2-5 years Experience within an IT support team
• 2-5 years Experience in a Retail / Wholesale industry

Responsibilities

Support users with Office application issues

• Monitor the ticketing system for Office application issues
• Troubleshoot and resolve Office application issues reported by users

Advise users and respond to queries

• Reroute incorrectly assigned tickets and update tickets within SLA
• Respond to queries and advise users

Investigate user requirements and authorise application access

• Monitor for users requests for higher license levels or new Office applications
• Investigate and determine the appropriate software or license for the requirement
• Approve or decline request based on the investigation

Create and document standards, FAQ’s, wikis and other help material

• Prepare and maintain help material for user, in the form of FAQ’s, Wikis and the like
• Create and document standards in the Office application space

Training help desk to field basic issues

• Train help desk and first line technical staff to field basic queries and troubleshoot simple issues related to Office applications
• Create quick reference guides to support the training

Reporting

• Keep management informed on workload and progress via a weekly report
• Timeous escalation of critical issues to management

Knowledge and Skills

• Skilled in information and communication technology
• Remedy software knowledge
• Change management
• Problem solving skills
• Interpersonal skills
• Communication skills
• MS Office suite

If you have not heard from us after 2 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.