Microsoft Application Support Specialist IT

Recruiter:

Vistex Africa

Job Ref:

ITS2604

Date posted:

Monday, April 26, 2021

Location:

CapeTown, South Africa

Salary:

Market Related

SUMMARY:
Job Spec Our Client in Cape Town requires a Microsoft Application Support Specialist IT for a 1 year contract role. The successful candidate will support and advice to users with Office application issues and questions. Duties include training help desk to field basic issues and reporting.

POSITION INFO:

Qualifications

Matric
Microsoft Office Specialist: Expert (Office 365 and Office 2019)

Experience

2-5 years Experience within an IT support team
2-5 years Experience in a Retail / Wholesale industry

Responsibilities

Support users with Office application issues

Monitor the ticketing system for Office application issues
Troubleshoot and resolve Office application issues reported by users

Advise users and respond to queries

Reroute incorrectly assigned tickets and update tickets within SLA
Respond to queries and advise users

Investigate user requirements and authorise application access

Monitor for users requests for higher license levels or new Office applications
Investigate and determine the appropriate software or license for the requirement
Approve or decline request based on the investigation

Create and document standards, FAQ’s, wikis and other help material

Prepare and maintain help material for user, in the form of FAQ’s, Wikis and the like
Create and document standards in the Office application space

Training help desk to field basic issues

Train help desk and first line technical staff to field basic queries and troubleshoot simple issues related to Office applications
Create quick reference guides to support the training

Reporting

Keep management informed on workload and progress via a weekly report
Timeous escalation of critical issues to management

Knowledge and Skills

Skilled in information and communication technology
Remedy software knowledge
Change management
Problem solving skills
Interpersonal skills
Communication skills
MS Office suite

If you have not heard from us after 2 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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