Modern Work L2 Engineer

SUMMARY:
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POSITION INFO:
You will be part of an IT Support Team that serves customers based in South Africa. You will be a handling tasks, implementations, and projects. Requirements: Minimum of 5 Years' Experience Providing IT Support and Project deployments Matric certificate (Grade 12) at Higher or Standard grade ITIL Foundation Certification MS-900, MS-700, MD-102, SC-900, and AZ-900 Certifications Beneficial: AZ-104 with AZ-800+AZ801, AZ-700 Certifications Managed Service Provider Experience in a technical support role Any additional current and valid certifications in M365 and Microsoft Azure Have strong client-facing IT implementations and support experience, including knowledge of Microsoft Operating Systems and Microsoft Cloud Services. Have strong experience of Microsoft Modern Workplace implementations and support including Intune, Exchange Online, SharePoint, Teams, Defender and Purview. Have strong implementations and support experience of Microsoft Azure. Have strong in experience PowerShell scripting and automation. Have a good understanding of backup & recovery systems and technologies. Have a good understanding of networking and network security solutions. Have a good understanding of how to operate an ITSM tool Instinctively adapt and respond positively to changes in business requirements.. Diligently follow up issues with clients and the ensure end results are to the client's satisfaction. Have excellent verbal and written communication skills and strong problem-solving abilities. Experience of using the following: RMM Solutions PowerShell scripting and automation Microsoft Windows Server Microsoft Active Directory Microsoft Exchange Server Microsoft Configuration Manager Microsoft SQL Server Microsoft SharePoint Microsoft Hyper-V Microsoft Teams, Enterprise Voice, devices and Room Systems Microsoft Defender Azure and Related Services Intune and Modern Endpoint Management Microsoft Regulatory compliance with Microsoft Purview Active Directory, Exchange and Tenant to Tenant Migrations Fresh service IT Helpdesk Backup technologies   Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.  

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