Motor Claims Specialist

Recruiter:

CIB PTY (LTD)

Job Ref:

JHB000029/NF

Date posted:

Wednesday, August 4, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
CIB is Short-Term Insurance UMA with more than 25 years of experience in developing value adding relationships and delivering service excellence. We are on the lookout for an experienced Motor Claims Specialist with Agri products and Heavy Commercial Vehicles (HCV) experience to join our dynamic Motor Claims Team! For more information about CIB, please visit our website on www.cib.co.za

POSITION INFO:

Main purpose of the role:
The main purpose of the Claims Specialist''s role is to validate and administer a client''s motor claim following a fortuitous event. In accordance with Standard Operating Procedures, claims guidelines, the specialist own mandate, and the client''s policy schedule, the specialist will make a claims settlement determination.
Service delivery is our main distinguishing factor from our competitors and individual performance is mainly measured on the quality and turn-around times of service delivery.
This vacancy is situated at our Head Office in Bedfordview, Johannesburg.

Minimum experience and qualifications

Matric (Grade 12) - essential
FETC in Short-Term Insurance or higher certicificate in Short-Term Insurance
Successfully passed RE 5 (Representative Exam)
Applicable class of business certification (Personal & Commercial classes of business)
Must be compliant with FAIS Fit & Proper requirements with track required of working unsupervised
Experience required in HCV (heavy commercial vehicles), Fleets, and AGRI claims
At least 5 years relevant work experience in Personal, Commercial and AGRI claims settlement
Work experience within a licensed insurer - highly advantageous
Experienced in making cliams settlement determinations with mandate exceeding R50 000
Effective Communication skills required: Must demonstrate high quality oral and written communication.
Effective Time Management skills required
Must have a high tolerance for stress
Must be solutions oriented with a high regard for customer service

Key performance areas:

Validation of claims
Appointment of service providers
Authorisation/ Settlement of claims
Rejection of claims
Complaints resolution
Processing of payments within turn-around times
Liaising with brokers, internal staff, service providers and clients.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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