Motor Claims Specialist

SUMMARY:
CIB is Short-Term Insurance UMA with more than 25 years of experience in developing value adding relationships and delivering service excellence. We are on the lookout for an experienced Motor Claims Specialist with Agri products and Heavy Commercial Vehicles (HCV) experience to join our dynamic Motor Claims Team! For more information about CIB, please visit our website on www.cib.co.za

POSITION INFO:

Main purpose of the role:
The main purpose of the Claims Specialist''s role is to validate and administer a client''s motor claim following a fortuitous event.  In accordance with Standard Operating Procedures, claims guidelines, the specialist own mandate, and the client''s policy schedule, the specialist will make a claims settlement determination.
Service delivery is our main distinguishing factor from our competitors and individual performance is mainly measured on the quality and turn-around times of service delivery.
This vacancy is situated at our Head Office in Bedfordview, Johannesburg.
 
Minimum experience and qualifications

• Matric (Grade 12) - essential
• FETC in Short-Term Insurance or higher certicificate in Short-Term Insurance
• Successfully passed RE 5 (Representative Exam)
• Applicable class of business certification (Personal & Commercial classes of business)
• Must be compliant with FAIS Fit & Proper requirements with track required of working unsupervised
• Experience required in HCV (heavy commercial vehicles), Fleets, and AGRI claims
• At least 5 years relevant work experience in Personal, Commercial and AGRI claims settlement
• Work experience within a licensed insurer - highly advantageous
• Experienced in making cliams settlement determinations with mandate exceeding R50 000
• Effective Communication skills required:  Must demonstrate high quality oral and written communication.  
• Effective Time Management skills required
• Must have a high tolerance for stress
• Must be solutions oriented with a high regard for customer service

• Validation of claims
• Appointment of service providers
• Authorisation/ Settlement of claims
• Rejection of claims
• Complaints resolution
• Processing of payments within turn-around times
• Liaising with brokers, internal staff, service providers and clients.

NB! This job is now closed. You can apply for other jobs by uploading your CV.